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Enova International · 11 hours ago

Outbound Collections Representative (Remote)

United States

Full-time

Remote

Entry Level

$21/hr - $21/hr

1+ years exp

Enova International is a leading financial technology company that provides online financial services. They are seeking an Outbound Collections Representative to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments.

ConsumerCreditFinanceFinancial Services

No H1B

Responsibilities

Manage high volume of outbound calls (150-200 calls daily) efficiently to address customers with delinquent loan payments

Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current

Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy

Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution

Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database

Qualification

Debt collections experienceConflict resolution skillsNegotiation abilitiesTCPATime managementDe-escalation techniquesActive listeningProblem solving

Required

A minimum of 1 year of experience in a high volume debt collections environment, successfully managing outbound calls and consistently meeting daily call volume targets

Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls

Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements

Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously

Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure

Knowledge of TCPA and other relevant collection laws and regulations

Benefits

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day…Plus so much more!

Company

Enova International

Glassdoor3.9

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks.

Founded in 2004

Chicago, Illinois, USA

1001-5000 employees