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PRIMUS Global Technologies Pvt Ltd · 2 weeks ago

Microsoft Copilot Studio SME - Remote

United States

Full-time

Remote

Senior Level, Lead/Staff

$80/hr - $90/hr

12+ years exp

PRIMUS Global Technologies Pvt Ltd is seeking a Microsoft Copilot Studio SME to join their team remotely. The role involves designing and integrating Microsoft Copilot Studio into existing services, building custom agents, and ensuring compliance with governance best practices.

Responsibilities

Design a RAG-based solution for integrating Microsoft Copilot Studio into the existing M365 services (e.g., Dataverse, Power Automate, etc.)

Design and build custom Copilot agents using Microsoft Copilot Studio

Customize Copilot Studio for company-specific use cases (e.g., automated document management, data analysis in Excel/Teams/PowerBI)

Configure the 'Semantic Index' for context-sensitive search enrichment in Copilot

Designing conversational flows, intents, and entities

Collaborating with stakeholders to translate requirements into Copilot capabilities

Implementing governance best practices

Design, build, and deploy AI Builder models (e.g., form processing, prediction, object detection, classification) to deliver intelligent automation solutions within Power Platform applications

Own the end-to-end AI model lifecycle, including data preparation, labeling, training, evaluation, and retraining, ensuring models are accurate, reliable, and aligned with business objectives

Implement security and compliance checks in accordance with Microsoft's Responsible AI principles (Microsoft Purview)

Troubleshooting and optimizing Bot performance and user engagement

Understanding business requirements and developing product functional and technical requirements

Support the development, deployment and execution of M365 Power Platform services and develop roadmaps and service strategies

Develop Canvas Apps and Model-Driven Apps that streamline processes and enhance user experiences

Implement data integrations using Power Automate and Dataverse

Provide technical guidance to junior engineers and project teams

Champion a collaborative culture, sharing knowledge and fostering innovation

Assist in the development of concise and accurate engineering documentation on current and proposed cloud environments including Visio Diagrams, As-Built documents, recommendations for solutions, run books, knowledge guides, and other operations guides

Work with little or no supervision, provide guidance to the team when necessary, and be able to adapt to changing requirements

Participate as required with Agile Scrum sprints and other Agile Ceremonies

Stay abreast of current and emerging technologies, regularly analyzing and evaluating their impact and benefit to the customer by providing recommendations to management

Qualification

Microsoft Copilot StudioConversational AI designAI BuilderPower PlatformGenAI developmentData compliancePower AppsAgile methodologiesDevOps methodologiesProblem-solving skillsCommunication skillsDocumentation skills

Required

MINIMUM requirements to be considered for the position is a BS degree and 12 – 15 years of prior relevant experience or a master's degree with less than 10 - 13 years of prior relevant experience

Must be able to obtain and maintain a Public Trust or higher security Clearance

Proficiency in Microsoft Copilot Studio and conversational AI design

Strong understanding of user experience (UX) principles in chatbot design

Experience with adaptive cards and Power Virtual Agents

Hands-on experience in building workflows, custom connectors, and API integrations

Strong expertise in MS Copilot Studio (chatbot building, prompt engineering, AI-driven automation)

Proven experience in GenAI development, preferably with Microsoft Copilot Studio, Azure OpenAI

Strong understanding of LLMs, prompt engineering, and agentic AI principles

Familiarity with AI governance, data compliance, or digital transformation initiatives

Deep hands-on experience with AI Builder in Power Platform, including building and deploying models for form processing, prediction, object detection, and classification

Strong understanding of data preparation, labeling, and training pipelines within AI Builder, including model evaluation and retraining strategies

Experience with Power Apps (Canvas and/or Model-driven)

Hands-on experience with Power Platform (Power Apps and Automate), M365 and SharePoint integrations

Strong problem-solving skills and ability to work in agile teams

Excellent communication and documentation skills

Previous experience employing DevOps methodologies

Experience with design, planning and implementation in environments with 10,000+ users

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered