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First Mid · 3 weeks ago

Loan Administrator II

Champaign, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

First Mid is a banking institution that offers a comprehensive Total Rewards program for its employees. The Loan Administrator II is responsible for supporting the lending team with loan processing, maintaining customer files, and providing exceptional customer service.

BankingFinanceFinancial ServicesInsurancePersonal FinanceWealth Management

Responsibilities

Assists loan officers by preparing various documents such as sending notices, preparing past due correspondence, ordering credit bureau reports and appraisals and preparing customer correspondence

Assists loan officers in gathering information for new loan requests and submits loan requests and supporting documentation to Central Loan Processing

Works independently handling accounts of larger size and complexity and/or larger volume of accounts

Maintains customer’s credit file in an orderly and accurate manner while in their possession. Forwards new loans and updated documentation to Post Closing to be archived on Director. Reviews files for appropriate documents and responsible for following up on exceptions

Greet customers and prospective customers, directing them to the appropriate personnel

Assists customers with questions, balance information, payments, line of credit advances, payoff quotes and tax reporting calculations on a continuous basis

Retrieves information requested for credit ratings and loan confirmations

Prints, reviews and distributes a variety of management reports

May provide coaching and guidance to other loan administrators

Actively cross-sells bank related products in a professional manner

Completed required training associated with job function

Performs other related duties as assigned

Qualification

Lending function knowledgeLoan system proficiencyWord processing skillsSpreadsheet functions masteryInterpersonal skillsAttention to detailCustomer serviceRegulationsConfidentiality

Required

High School Diploma required

Specialized education/training normally acquired through two plus years of experience

Excellent computer skills. Advanced knowledge and mastery of word processing and spreadsheet functions

High level of understanding of lending function, loan system and Premier system

Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner

High level of interpersonal skills to interact with customers and potential customers in a professional manner

High level of knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment