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Tampa Metropolitan Area YMCA · 2 weeks ago

Senior Sports Program Director - Spurlino Family YMCA

Riverview, FL

Full-time

Onsite

Senior Level

$58K/yr - $62K/yr

The Tampa Metropolitan Area YMCA is a top-rated non-profit organization focused on youth development, healthy living, and social responsibility. They are seeking a Senior Sports Program Director to lead and oversee sports programs and general YMCA programs, ensuring high-quality services that meet member expectations and drive program growth.

CommunitiesNon Profit

Responsibilities

Works with the Center Executive Director to assist in implementing and overseeing all sports programs including youth & adult sports as well as clinics and sports camps

Assists Center Executive Director to develop and implement program quality and growth strategies to increase member satisfaction and retention

Assists in strategy implementation to achieve strategic plan targets for sports programming

Monitors and documents activity/event performance for future planning

Ensures that all sports staff adhere to standards of communication, safety, image, and engagement with both children and parents

Recruits volunteer coaches to support sports programming needs

Provides a visible presence in the center and sports department. Actively engages members to ensure member needs are met

Assists the Center Executive Director with the implementation of association surveys and action plans – tracking metrics and NPS

Participates as an innovator for new and unique activities/programs/events/classes based on both solicited and unsolicited member feedback

Proactively identifies and resolves member issues and concerns

Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipates and exceeds expectations consistently throughout programs

Develops and implements association survey and measurement strategies and action plans through NPS surveys

Leads strategy implementation to achieve strategic plan targets for programming

Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals

Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives

Dedicated focus on program growth, innovation and quality results

Provide leadership and oversight of all open play offerings, including but not limited to basketball, pickleball, volleyball, and general gym use

Develop, implement, and enforce clear open play guidelines, court rotation systems, and usage policies to ensure safe, equitable, and positive member experiences

Schedule open play activities to balance member demand, program offerings, and facility availability

Train, support, and supervise staff responsible for facilitating open play, with an emphasis on customer service, inclusion, and conflict resolution

Serve as a point of escalation for open play concerns, proactively addressing issues to maintain a welcoming and respectful environment

Strategically evaluate and optimize the use of all program spaces, including the Airnasium, AquaTurf, gymnasiums, and outdoor fields, to maximize participation and revenue while supporting mission impact

Identify underutilized time blocks and spaces and develop new programs, leagues, clinics, events, and open-use opportunities to expand the program catalog

Lead the development of evening and nighttime programming on sports fields

Collaborate with Operations / Facilities to ensure spaces are safely prepared, properly staffed, and effectively promoted

Monitor participation data and financial performance to assess program success and continuously refine offerings

Provides direct supervision and leadership to the sports staff and volunteers (where applicable) to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise

Provides direct supervision to all direct reports and ensures their professional development and success

Supervises and leads program teams to create and maintain meaningful and impactful relationships

Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times

Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc

Completes all job related, supervisory and other trainings as required

Performs other duties as assigned

Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff

Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision

Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable

Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures

Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies

Maintain proper records, including certifications, meetings and trainings

Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff

Front desk personnel—ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc

Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff

Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures

Qualification

Program managementStaff leadershipProgram quality assuranceBudget managementMember engagementCustomer serviceTeam collaborationConflict resolutionCommunication skills

Required

Direct leadership and oversight to Sports Programs and general Y programs

Creating and implementing an integrated program strategy to support membership

Supervision to a staff team driving superior program quality

Ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience

Leading others and working in teams

Highly organized program management

Delivering and managing robust programs focusing on quality

Proven results in growth in programs

Successfully overseeing part-time and entry-level teams

Interviewing, hiring and onboarding associates

Managing program quality

Development and implementation of curriculum programming

Staff leadership

Responding to member and participant concerns in a timely manner

Developing and implementing association survey and measurement strategies

Generating and/or analyzing program enrollment and revenue

Developing and controlling department budgets

Providing leadership and oversight of all open play offerings

Developing, implementing, and enforcing clear open play guidelines

Strategically evaluating and optimizing the use of all program spaces

Identifying underutilized time blocks and spaces

Leading the development of evening and nighttime programming

Providing direct supervision and leadership to the sports staff and volunteers

Managing associate schedules and payroll for departments

Ensuring compliance with all federal, state and county laws and regulations

Completing all job related, supervisory and other trainings as required

Adhering to all Federal, State, and local safety regulations

Maintaining a safe and healthy environment at all times

Promptly reporting any suspicious or inappropriate behavior

Benefits

20 days of Paid Time Off , increasing with service

7 paid holidays

Employer-supported health, vision, dental insurance

Tampa YMCA family membership

$2,000 employer-provided assistance for qualified dependent care programs (before/after school care and camp)

20% off program fees (swim lessons, youth sports, summer camp and more)

30% off personal training

Start at 403 (b) smart savings account through YMCA Benefits on day one of employment (optional)

Employee Assistance Program (EAP) through BayCare Behavioral Services (phone and online)

Professional development opportunities through Y-USA trainings

Retirement plan eligibility: After completing 1000 hours of service over two, twelve-month periods and at least 21 years of age, part-time and full-time associates are eligible for the Tampa YMCA to contribute 12% of your earnings to a 401(a) account. Once enrolled, the associate is immediately vested.