ANF Group, Inc. ยท 2 weeks ago
Business Systems Support & Training Specialist
Davie, FL
Full-time
Onsite
Entry, Mid Level
2+ years expANF Group, Inc. is a dynamic and innovative company serving the South Florida market for over 40 years. They are seeking a Business Systems Support & Training Specialist who will provide support for business applications, particularly CMiC, and play a critical role in training and onboarding employees. This role focuses on ensuring seamless operation of systems while enhancing organizational capabilities through effective training.
Real Estate
Responsibilities
Provide hands-on support for CMiC users across enterprise and field teams
Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance
Manage user accounts, security settings, and system access for CMiC and other business systems
Assist with CMiC configurations, module updates, and troubleshooting
Ensure data integrity and accuracy within CMiC for reporting and operations
Serve as the primary point of contact for CMiC-related issues and escalate when needed
Help field teams troubleshoot CMiC mobile and on-site system access issues
Support business units in leveraging CMiC for project tracking, cost management, and reporting
Assist in testing, updating, and rolling out new CMiC features or system upgrades
Work closely with IT, finance, and operations teams to support business system needs
Coordinate with CMiC support and vendors to troubleshoot and resolve system issues
Major incident management and companywide communication
Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems
Design, build, and maintain a clear, structured training curriculum, including role-based learning paths
Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees
Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities
Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning
Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness
Support change management efforts by preparing users for system updates, new functionality, and process improvements
Measure training effectiveness and continuously refine content to improve outcomes and adoption
Qualification
Required
Bachelor's degree in Information Systems, Business, or a related field
2-4 years of experience in business systems support, IT support, or technical training
Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees
Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules
Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion)
Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences
Experience developing user guides, job aids, knowledge bases, and self-service learning resources
Experience troubleshooting ERP systems, business applications, and integrations
Strong problem-solving skills, attention to detail, and a continuous improvement mindset
Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups
Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus)
Preferred
Hands-on experience with CMiC highly preferred
Benefits
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional development and growth
Company
ANF Group, Inc.
ANF has developed a track record and reputation for delivering exceptional quality, price and value to any project we are involved with.
51-200 employees
H1B Sponsorship
ANF Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
David Gonzalez
Senior Vice President and Chief Legal Officer
Sasha Seco Alvarez, CGC, MBA
Senior Vice President and Chief Information Officer (CIO)
Recent News
2025-09-12
Company data provided by crunchbase