Baptist Health · 3 hours ago
Senior Customer Success Manager - ITIL, Hybrid, Technology and Digital, FT, 08A-4:30P
Boca Raton, FL
Full-time
Hybrid
Senior Level
$106K/yr - $132K/yr
5+ years expBaptist Health is the region’s largest not-for-profit healthcare organization, and they are seeking a Senior Customer Success Manager. This role is responsible for aligning the organization’s strategic objectives with its operational processes, focusing on business needs and ensuring that technology initiatives support business success.
Hospital & Health Care
Responsibilities
Align an organization‘s strategic objectives with its operational processes
Understand business needs and translate those into business architecture frameworks
Ensure that technology initiatives support and drive business success
Work closely with business leaders, technology teams, and other stakeholders to optimize business processes and improve the alignment between technology and business goals
Qualification
Required
Bachelors
Over 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency
Experience with ITSM and ITIL certification strongly preferred
Proven expertise in Business Architecture tools and processes
Comprehensive understanding of business architecture principles and methodologies to support strategic objectives
Skilled in business process modeling and aligning business strategies with operational goals
Managing stakeholder relationships to drive successful outcomes
Excellent communication and leadership skills
Ability to effectively translate complex technical concepts into clear, actionable business language for diverse audiences
Ability to develop and present project proposals and design concepts
Curiosity to foster innovation
Humility to thrive as part of a team
Strong commitment to delivering impactful customer experiences in every interaction
This is a hybrid role, with both virtual work and on-site visits as needed
Preferred
Advanced degree (or equivalent combination of education and experience) in Business, Information Systems, or a related field
Familiarity with healthcare payer business processes and strategic planning
Company
Baptist Health
Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bill Ulbricht
Chief Executive Officer - Baptist Hospital Miami
Drew Grossman
Chief Executive Officer
Recent News
2025-08-26
Company data provided by crunchbase