Automotive Warranty Claims Analyst jobs in United States
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DOWC · 3 weeks ago

Automotive Warranty Claims Analyst

positionParsippany, NJ
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$28/hr - $36/hr

DOWC is seeking an Automotive Warranty Claims Analyst to join their fast-paced, customer-focused team. In this role, you will assist customers with warranty claims, collaborate with repair facilities, and ensure compliance with company policies.

IndustrialIndustrial EngineeringManufacturingService Industry
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Handle inbound calls and assist customers with warranty service claims
Review, process, and analyze automotive repair claims with accuracy and efficiency pertaining to our contract guidelines
Collaborate with repair facilities to gather details, resolve discrepancies, and authorize repairs
Provide knowledgeable, professional, and friendly support to customers throughout the claims process
Maintain accurate records and ensure compliance with company policies

Qualification

Automotive service knowledgeWarranty claims experienceAutomotive service advisor experienceCustomer service skillsBilingual (Spanish & English)Problem-solving skillsDetail-oriented mindsetTeam playerCommunication skills

Required

Must have automotive service, repair, and mechanical diagnostic knowledge
Previous experience in automotive service or warranty claims
Strong customer service and communication skills—both on the phone and in writing
Ability to stay calm under pressure in a fast-paced, high-volume call center environment
Detail-oriented mindset with problem-solving skills
A team player who thrives in a collaborative setting
Eager to learn and grow within a dynamic company

Preferred

Experience as an automotive service advisor
Bilingual (Spanish & English) is a plus

Benefits

Aggressive PTO
Medical
Dental
Vision
401k matching

Company

DOWC

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DOWC is an industrial company that offers customizable F&I products.
location
Ringwood, New Jersey, USA
people-size51-200 employees
web-link
https://dowc.com

H1B Sponsorship

DOWC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2021 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Michael LaMotta
Chief Executive Officer | Founder
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Recent News

EIN Presswire
DOWC Launches 'Fix It Forward' – An Initiative to Cover Car Repair Costs for Customers in Need
2025-07-01
Company data provided by crunchbase