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ABB · 3 weeks ago

Business Line MV Drives Service Operations Manager - USA

New Berlin, WI

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

ABB is a global market leader that helps industries become leaner and cleaner. In this role, you will lead local operations, focusing on day-to-day execution and customer satisfaction through efficient operational performance and strategic alignment with business goals.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Purchase Order to Cash process, driving all operational aspects from receiving the PO to the point where all agreed deliverables are accepted

Responsible for all operational metrics like COTD, cash collection, quality, adherence to costs etc

Driving strategic alignment by defining and executing operations strategies that support broader business goals, ensuring resilient structures and active contribution to overall service development

Ensuring customer satisfaction and continuous improvement by fostering a customer-focused culture, optimizing business processes, and delivering service excellence and profitability

Building high-performing teams and a culture of safety and integrity through talent development, organizational effectiveness, competence assessments, and strict adherence to HSE and compliance standards

Managing end-to-end operations and risks by overseeing the full value chain, achieving KPIs such as Complete and On-Time Delivery, ensuring budget adherence, optimizing supply and capacity planning, and deploying quality and risk management systems

Qualification

Operations ManagementProcess OptimizationProject ExecutionQuality AssuranceOccupational HealthSafetyData Management ToolsPeople ManagementCustomer-CentricProactiveTeam Leadership

Required

Bachelor's or Master's degree in Engineering, Operations Management or a related field

8 years of experience in Operations Management, with a strong focus on process optimization, project execution, and quality assurance

Experience in Occupational Health and Safety (OHS), ensuring compliance and promoting a safe work environment

Data-driven mindset, using data management tools to support decision-making and continuous improvement

Experience in people management in a direct and indirect line and showcase your ability to lead and inspire others effectively

Customer-centric, proactive, and take ownership in delivering high-quality, timely, and value-adding services

Travel requirement - 0 - 5%

Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program