Black Hawk College ยท 2 weeks ago
Outreach Program Assistant- Part time
East Moline, IL
Part-time
Onsite
Entry Level
2+ years expBlack Hawk College is seeking an Outreach Program Assistant to provide support for the PaCE and Adult Education Departments. The role involves assisting students with paperwork, answering inquiries, accepting registrations, and ensuring a secure learning environment during evening activities.
Higher Education
Responsibilities
Provides customer service by serving as receptionist - greeting Outreach Center visitors and students, answering questions, assessing student needs, making appropriate referrals, and providing directions
Answers a multi-line telephone system and directs calls to the proper person/department or takes messages when needed
Assists students with completing Adult Education enrollment paperwork and administers standardized assessment tests
Accepts PaCE registrations (in-person and by phone) and secures payment
Provides support to evening instructors. Assists with basic technical issues if ITS Help Desk is not available
Contacts students about class status/changes to upcoming or current PaCE classes
Contacts students who have completed PaCE career classes and records responses
Tracks PaCE post-class evaluation responses and information on PaCE registration forms
Orders/distributes office supplies for PaCE and resolves vendor issues
Mails PaCE schedules and flyers to BHC locations, libraries, and organizations. Notifies past and current PaCE students of upcoming classes and job opportunities through emails
Performs College for Kids and CommUniversity duties including but not limited to answering questions regarding the programs and entering student evaluation responses
Maintains confidential student files and records
Maintains daily sheets to record changes as well as class status and assures that information is communicated to potential students
Represents PaCE and Adult Education at community/college information events
Performs general clerical duties such as filing, eliminating data from PaCE registration forms, completing standard office forms, and distributing mail
Serves as backup for entering Adult Education data into student information systems (Banner and DAISI) for student registration, testing, attendance, and progress
Performs other job-related duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum of one year of work experience in an office setting performing clerical duties required
Minimum of two years of work experience providing customer service required
Work experience and proficiency in Microsoft Office (Word, Excel, and Outlook) required
Ability to work cooperatively with diverse populations required
Preferred
Associates degree preferred
Company
Black Hawk College
Black Hawk College, Quad Cities is a school in Moline.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase