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Redirect Health · 2 weeks ago

Customer Service Representative — $0 Healthcare for You and Your Entire Family

Phoenix, AZ

Full-time

Onsite

Entry Level

$16.67/hr - $20/hr

1+ years exp

Redirect Health is dedicated to making healthcare affordable and accessible for families. The Member Experience Operator role focuses on providing compassionate support to members as they navigate their healthcare needs, ensuring they feel heard and confident in their care.

Hospital & Health Care

Growth Opportunities

Responsibilities

Serve Redirect Health members and internal care teams

Be responsible for timely, compassionate member support, accurate documentation, and smooth care coordination

Directly impact how safe, supported, and confident members feel when accessing care

Own: Promptly answering incoming calls and texts, managing appointments, and documenting member interactions accurately

Support: Members by helping them navigate care, answering questions, and following up so nothing falls through the cracks

Collaborate with: Care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next steps

Improve: Member experience, response times, and care navigation through attention to detail and process awareness

Advocate for: Members by starting with “Yes, we can help you” and raising your hand when something isn’t working

Qualification

Customer Service ExperienceTelephonic SupportMicrosoft WordMicrosoft ExcelElectronic Medical RecordCompassionate CareBilingual (Spanish/English)Team Collaboration