Be Group, LLC ยท 3 weeks ago
Client Delivery & Customer Service Director
Horsham, PA
Full-time
Onsite
Director/Executive
$125K/yr - $150K/yr
7+ years expBe Group, LLC is a premier facilities services provider delivering sophisticated facility services across North America. They are seeking a Client Delivery & Customer Services Director who will be responsible for onboarding, transition, and ongoing support of client accounts, blending client-facing leadership with operational execution and technology-driven process management.
EmploymentHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Ed Epstein
Responsibilities
Own the end-to-end client delivery lifecycle for new account start-ups, transitions, and major client-driven projects
Lead and refine a standardized client delivery playbook covering pre-launch planning, launch execution, and post-launch stabilization
Ensure all operational readiness elements are completed on time, including staffing plans, supplies, equipment, and site-specific requirements
Serve as the primary home office liaison supporting Field Directors, Regional Directors, and Operations Managers
Lead and manage the Field Support function, providing oversight and influence across teams
Actively engage with clients during onboarding to build trust, manage expectations, and ensure strong first impressions
Identify and proactively address risks to service quality, staffing, or client satisfaction
Oversee work orders, special projects, and client-driven initiatives, ensuring proper pricing, approvals, execution, and communication
Partner with Finance and Operations to manage budgets related to client startups, mobilizations, travel, and project work
Track, analyze, and report on KPIs, including startup success rates, client satisfaction, retention, and operational performance
Serve as the internal subject-matter expert for internal and CRM systems
Collaborate with HR and leadership to support training, onboarding, and development of field and support teams
Qualification
Required
Bachelor's degree required; advanced degree a plus
7+ years of experience in client delivery, operations, project management, or field support roles
Proven ability to manage large-scale client start-ups, transitions, and cross-functional projects
Preferred
Experience in service-based, multi-site, or operationally complex organizations preferred
Strong technology acumen; experience with CRM platforms, and automation strongly preferred
Company
Be Group, LLC
Be Group is a talent-placement firm that specializes in identifying permanent and contingent resources of highly qualified sales, marketing-and-communications, and IT professionals.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
STACI BENDER EPSTEIN
Founder & CEO
Company data provided by crunchbase