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AmeriGas · 3 weeks ago

Inside Sales Operations Rep

Rocklin, CA

Full-time

Onsite

Entry Level

$22.45/hr - $26/hr

1+ years exp

AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Inside Sales Operations Rep is responsible for ensuring an excellent onboarding experience and accurately processing customer data while contributing to sales and operational reporting through account administration activities.

FinanceInformation Technology

Responsibilities

The ISO ensures timely and accurate customer account administration, processes and quality checks customer data

Reviews and facilitates account maintenance from incoming email requests from ISC business groups and other departments. Shares common errors for coaching and ongoing training needs

Records and closely tracks requests to consistently adhere to quality standards set forth by ISC Operations Supervisor

Creates new accounts, additional ship-to’s (CM & RS), installation orders, and specialty accounts (HOA’s, RV’s, Builders)

Supports CRM case creation and case management. Real time case error adjustment to maintain proper workflow among all departments

Proactively investigates and works to resolve new customer activation issues (1/2 series errors, NER’s, Zip Code, LL/Tenants, tax jurisdiction, partner function errors, equipment updates, address research and verification). Works closely with ISC Representatives and Supervisors to reach a resolution and contact customer

Engages supporting departments (SAP Support, Business Services, Central pricing) to assist in fixing common systematic errors and account updates

Reviews and processes billing requests and AR maintenance (CM &RS). Performs audit of requests to ensure proper processing. Identifies and shares common errors from representatives and other departments

Consistently works various CRM queues to process TKO final bills, site survey requests, billing cases, new customer funnel, and tank sales

Handles specialty projects for the business to support growth and retention. Team engages in contacts for fire relief, hurricane follow-up, and escalations requiring multiple contacts

The ISO engages in sales center activities/events, including but not limited to sales meetings, training, and contests

Qualification

CRMSAPMicrosoft OfficeCalabrioMotivatedVerbal communicationWritten communicationTime managementCollaborationProblem-solving

Required

High School diploma required

One year working in an operations/administration/sales environment required

Willingness to learn propane operations and service required

Strong knowledge and accurate use of business systems and tools such as CRM, SAP, Microsoft office products, Calabrio, internet, etc

Ability to take independent action with general supervisory direction

Excellent verbal and written skills

Competency in effective and professional business reporting and writing

Strong work and time management skills; able to balance multiple priorities

Excellent collaboration and networking skills; comfortable interacting and negotiating with individuals and other departments across the organization as necessary to collect and report data that supports sales and retention enablement and revenue

Excellent attention to detail and problem-solving skills

Motivated and results driven