MUSEUM OF ICE CREAM · 5 months ago
Flagship Operations Director
Las Vegas, Nevada, United States
Full-time
Onsite
Director/ExecutiveMuseum of Ice Cream transforms spaces into imaginative, interactive experiences where connection, creativity, and joy take center stage. They are hiring a senior leader to launch and lead their Las Vegas Flagship, overseeing operations, sales, marketing, and events while ensuring best-in-class guest experiences and operational precision.
Creative AgencyEventsMedia and Entertainment
Responsibilities
Own and operate MOIC’s largest, most complex, largest F&B offering and theatrical venue end-to-end
Build all site-level departments, with direct hiring oversight for GMs, Managers, and key department leads
Ensure seamless, high-volume execution across daily operations, programming, events, and seasonal activations
Implement systems, SOPs, and operational infrastructure that scale guest experience and team performance
Manage labor models, scheduling, and staffing strategy to meet both guest and business needs
Full P&L ownership, including revenue, labor, COGS, and expense management
Partner with HQ Operations & Finance to drive margin discipline and cost optimization
Monitor and report on KPIs, identify trends, and proactively adjust strategy to improve performance
Collaborate with Sales and Events teams to maximize group bookings and private events
Lead local execution of national marketing campaigns and site-specific initiatives
Manage $3M+ in marketing and programming budgets to drive guest volume and brand visibility
Partner with HQ Marketing, Brand, and Creative teams to localize storytelling and bring the MOIC world to life
Drive on-site spend through upselling, F&B, retail, and add-on programming
Recruit, coach, and lead a diverse team of 200+, including department heads across Ops, Events, F&B, and Sales
Champion MOIC’s values and foster a culture of creativity, hospitality, feedback, and accountability
Build a leadership pipeline by developing future GMs and senior managers
Partner with the People Team to ensure consistent training, onboarding, and performance standards
Serve as the primary liaison between the Flagship and MOIC HQ — bridging vision and execution
Contribute to company-wide planning and pilots, using the Flagship as a testbed for new concepts and systems
Share learnings with other units to codify 'flagship playbooks' for future openings
Represent MOIC in the Las Vegas market as a leader and ambassador of the brand
Qualification
Required
Senior leadership experience in a high-volume, multi-channel hospitality environment
Proven track record of managing large teams (150+ employees)
Experience with end-to-end P&L management
Strong operational leadership skills with a focus on guest experience and performance
Ability to implement systems, SOPs, and operational infrastructure
Experience in managing marketing budgets of $3M+
Ability to drive revenue growth and optimize costs
Experience in recruiting, coaching, and leading diverse teams
Strong communication skills to serve as a liaison between HQ and the flagship location
Ability to monitor KPIs and adjust strategies proactively
Experience in executing national marketing campaigns at a local level
Ability to foster a culture of creativity, hospitality, feedback, and accountability
Experience in collaborating with sales and events teams to maximize bookings
Ability to represent the brand in the local market
Company
MUSEUM OF ICE CREAM
Museum of Ice Cream transforms concepts into spaces that provoke imagination and creativity.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$7.9M2019-09-18Series A
2019-08-06Series Unknown· $7.9M
Leadership Team
Manish V.
Co-Ceo & Founder
Maryellis Bunn
Founder & CEO
Recent News
2025-12-30
ReviewJournal
2025-05-17
Company data provided by crunchbase