Dane Street ยท 2 weeks ago
New York Workers' Compensation Customer Service Representative/ IME Scheduler
United States
Full-time
Remote
New Grad, Entry LevelDane Street is a fast-paced, Inc. 500 Company specializing in processing insurance claims. The NY Workers' Compensation CSR / IME Scheduler is responsible for managing new cases, facilitating the case assignment process, and ensuring client satisfaction through effective communication and oversight.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesHealth InsuranceInsurance
Responsibilities
Handling Receipt of New Cases: Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS
Work with client on any information missing pertinent to processing claim
Sort, organize and create medical document listing - if required by client, and in line with specific special handling
Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements
Ensure that the assigned physician has no conflict of interest with the case assignment
Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines
Client Interaction: Update clients frequently on cases in progress
May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer
Ensure proper documentation for specified cases is provided to the client
Other duties & special projects, as assigned and based on business needs
Qualification
Required
Handling Receipt of New Cases: Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS
Work with client on any information missing pertinent to processing claim
Sort, organize and create medical document listing - if required by client, and in line with specific special handling
Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements
Ensure that the assigned physician has no conflict of interest with the case assignment
Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines
Client Interaction: Update clients frequently on cases in progress
May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer
Ensure proper documentation for specified cases is provided to the client
Present exceptional communication skills with a clear understanding of company business lines
The ability to apply critical thinking, manage time efficiently and meet specific deadlines
Computer literacy and typing skills are essential
Any lifting, bending, traveling, etc. required to do the job duties listed above
Long periods of sitting and computer work
Supply and support their own internet services
Maintaining an uninterrupted internet connection is a requirement of all work from home position
Preferred
An Associate's Degree is preferred
Business experience in a healthcare and/or insurance setting is preferred
Benefits
Medical, dental, and vision coverage for you and your family
Voluntary life insurance options for you, your spouse, and your children
Hospital indemnity
Critical illness
Accident indemnity
Pet insurance plans
Basic life insurance
Short-term disability
Long-term disability coverage at no cost
Paid time off policy
401k plan with a company match
Apple equipment and a media stipend
Company
Dane Street
Dane Street is an insurance company that offers review and evaluation services for workers compensation, health, and to some businesses.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Remillard
Chief Operating Officer
Greg Powers
Chief Marketing Officer/SVP Sales
Recent News
EIN Presswire
2025-07-23
2025-05-23
Company data provided by crunchbase