Ivalua · 1 week ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$82K/yr - $137K/yr
3+ years expIvalua is a leading global provider of cloud-based procurement solutions, dedicated to transforming supply chain sustainability and resiliency. They are seeking a proactive Customer Success Manager to support enterprise accounts, ensuring strong onboarding, engagement, and ongoing success with the Ivalua platform.
ProcurementSaaSSoftware
Responsibilities
Serve as the Ivalua primary advocate and trusted advisor for a portfolio of enterprise clients
Build and nurture executive-level relationships to ensure alignment with business objectives and long-term partnership growth
Lead executive business reviews and health assessments with senior stakeholders
Develop and execute comprehensive success plans that align with client goals and drive measurable business outcomes
Monitor and analyze customer usage data and KPIs to proactively identify risks and opportunities
Lead initiatives to increase adoption, satisfaction, and retention
Own the renewal process for assigned accounts, ensuring timely and successful contract negotiations
Collaborate closely with Sales leadership to identify and drive upsell and cross-sell opportunities, leveraging deep product knowledge and customer insights
Partner with Product, Marketing, Sales, Finance, and Executive teams to advocate for customer needs, influence product roadmap, and enhance the overall customer experience
Lead or contribute to special projects and customer success initiatives that drive operational excellence
Accurately document all customer data and interactions within our internal system of record, and report client status to all organizational levels
Act as the Ivalua client advocate for the platform's value, demonstrate best-practice solutions for improvement or expansion, and track client feature requests with the Product Team
Qualification
Required
Ability to identify business development opportunities with key stakeholders within existing accounts
Experience preparing and delivering formal executive business reviews (EBRs) to senior-level executives, focusing on project milestones and customer health
Commitment to driving continuous improvement of customer-centric initiatives, collaborating effectively with Marketing, Product, Sales, Finance, and Executive teams
Strong leadership, project management, presentation, and business acumen skills to manage client expectations and outcomes effectively
Proactive partnership with clients to help them achieve business objectives, educate on best practices, guide through transformations, and ensure value realization
Ability to motivate and communicate clearly to drive adoption of new features or services
High standards of organization, discipline, and follow-through on tasks
Collaborative team player focused on achieving shared goals and positive results
Preferred
Bachelor's degree in relevant field preferred with a minimum of 5 years of relevant professional experience, OR Master's degree in relevant field with a minimum of 3 years relevant professional experience, OR Equivalent combination of education and experience
Functional knowledge in Procurement, Sourcing, Supplier Risk, or Accounts Payables is a plus
Bachelor's degree or equivalent experience preferred
Benefits
Medical
Dental
Vision
Retirement (with company match)
Annual target bonus for this position conditional on individual and company performance
Exceptional benefits
Company
Ivalua
Ivalua is a leading provider of cloud-based, AI-powered Spend Management software spanning the complete Source-to-Pay process
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$134.38MKey Investors
Kohlberg Kravis RobertsArdian
2019-05-21Private Equity· $60M
2017-04-26Private Equity· $70M
2011-05-05Series Unknown· $4.38M
Leadership Team
David Khuat-Duy
Founder, Corporate CEO
Arnaud Khuat-Duy
CTO
Recent News
2026-01-23
2026-01-07
2025-12-16
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