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Spectrum · 1 day ago

Digital Support Spec I

Maitland, FL

Full-time

Onsite

Entry Level

2+ years exp

Spectrum provides superior communication and entertainment products for residential and business customers. The Digital Support Specialist will enhance sales by efficiently handling orders and customer inquiries while collaborating across departments to promote products and services.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues

Contributing to the enhancement of customer satisfaction and retention

Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners

Addressing order issues across various vendors to optimize the delivery of our digital products

Qualification

Customer service experienceSales strategiesProblem resolution skillsFluent in EnglishOrganizational skillsMultitasking capabilitiesComputer proficiencyConsultative sales techniquesCable productsCollaborative work

Required

High School Diploma or Equivalent

+2 years of experience in sales or customer service

Fluent in English, with strong reading, writing, and speaking skills

Excellent organizational and multitasking capabilities

Ability to work both independently and collaboratively

Effective problem resolution skills for customer complaints

Demonstrate sound judgment in job performance

Prioritize tasks efficiently

Comfortable with prolonged periods of sitting and handling numerous calls

Proficient in computer usage and various software applications

Preferred

Experience with consultative sales techniques, including needs analysis and closing

Strong problem-solving skills and ability to thrive in fast-paced settings

Effective communication skills to understand caller needs and provide solutions

Familiarity with cable/telephony products and services

Knowledge of Cable, Internet, Voice, and Mobile industries

Understanding of product information, packaging, pricing, and promotions

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees