Hopeworks · 3 weeks ago
Donor Relations Specialist
Camden, NJ
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expHopeworks is a social enterprise that uses technology, healing, and entrepreneurship to transform lives. The Donor Engagement Specialist will be responsible for developing and executing donor engagement strategies, managing fundraising campaigns, and cultivating relationships with donors to support the organization's mission.
Non ProfitTrainingWeb Development
Hiring Manager
Daphne Smith
Responsibilities
Develop and execute a multi-channel fundraising program through print, email, and social media to acquire, retain, and upgrade donors
Serve as the primary point of contact for Hopeworks’ digital fundraising partner, managing timelines, deliverables, campaign calendars, and performance reporting
Draft donor-facing copy for appeals, stewardship, and campaigns
Create segmented donor lists based on giving history, engagement level, and affinity
Collaborate with the Program team for compelling donor-focused content and storytelling
Partner with the Senior Director of Development to test messaging, subject lines, visuals, and calls-to-action to improve donor response and retention
Analyze appeal performance (response rates, conversion, retention) and recommend improvements to campaign strategy
Identify trends and opportunities within donor data to strengthen retention and upgrade pathways
Work with vendors to design, produce, and execute all individual giving campaigns (print/ digital) and ensure a seamless donor experience
Support the development and implementation of a donor communications strategy, including thank-you processes and impact reporting
Cultivate and steward annual fund (under $1,000), monthly donors, and new donors through personal outreach, targeted communications, and creative engagement strategies
Support donor recognition efforts through a variety of channels, including digital platforms, printed materials, and donor programs
Create and implement a monthly donor stewardship plan
Develop and manage the new donor welcome series, ensuring new supporters receive timely, engaging email communications that introduce them to the mission and deepen their connection
Handle gift processing, pledge tracking, and donor acknowledgements with high accuracy and timeliness
Provide the Development team with donor insights and stewardship reports
Maintain accurate donor records and gift tracking in CRM/database (e.g., Salesforce, Classy) and report on key fundraising program metrics
Collaborate with finance to reconcile donor records and receivables
Monitor, maintain, and troubleshoot integrations with platforms such as Classy, Double the Donation, MailChimp, and other fundraising platforms
Serve as the point of contact for state registrations with our third party vendor
Support major gifts prospecting work in collaboration with the internal team, committees, and our external consultants to identify, research, qualify, and help Hopeworks’ leadership build relationships with new mid-level and major gift donors and current donors who have the capacity to upgrade their gifts
Work closely with the Development team on integrated fundraising strategies, including supporting volunteer engagements and events
Provide logistical and planning support for volunteer engagements and donor events
Additional duties may be assigned as needed
Qualification
Required
1-2 years of fundraising experience supporting or managing fundraising campaigns, including mail, email, online giving, or paid digital channels
Comfort working with external vendors and translating performance data into next steps
Strong writing skills with the ability to adapt tone and messaging for different donor audiences and digital channels
Curiosity and willingness to learn new systems, tools, and digital fundraising best practices
Understanding of donor-centred fundraising and stewardship best practices
Strong organizational skills and attention to detail
Proficiency in CRM/fundraising databases (e.g., Salesforce, Classy, MailChimp, etc.)
Ability to manage multiple projects and deadlines in a fast-paced environment
Occasional travel to other Hopeworks sites, events, and meetings as needed
Attendance and support for donor events and meetings may require work outside of normal business hours
Company
Hopeworks
Hopeworks provides technology, education, and entrepreneurship to connect to opportunities.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.7MKey Investors
Haines Family organizationAmerican Water Charitable FoundationHorizon Foundation for New Jersey
2024-11-25Grant· $0.66M
2024-10-24Grant· $0.03M
2023-11-09Grant
Leadership Team
Dan Rhoton
Chief Executive Officer
Onna Jones, NCC
Director of Community Partnerships
Recent News
The Philadelphia Inquirer
2025-11-05
Technically Media
2025-08-16
Company data provided by crunchbase