Regional After Market Services Engineer jobs in United States
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Hilti Group · 1 month ago

Regional After Market Services Engineer

positionIrving, TX
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Hilti is a global leader in construction innovation, and they are seeking a Regional After Market Services Engineer to manage tool service tasks within the North America service region. This role involves ensuring high-quality tool repair, cost control, and training of repair technicians to maintain service excellence.

Construction
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Culture & Values

Responsibilities

Support global TTM projects with technical input from the regional service area
Manage the introduction of new tools to ensure the Tool Service Centers (TSCs) are equipped to service
Global and local Workbench Summit participate to develop and support global repair standards
Manage implementation within region (W1) of repair standards
Interface between global Tool Services Engineering and regional TSCs on technical repair topics
Analyze quality and cost repair data, identify opportunities for improvement, and implement actions
Point of contact for quality sensing, tool product complaints, early warning system for INPs
Master trainer for the regional tool service area including developing and executing training concepts
Define and drive implementation of actions to ensure best economical repair by balancing quality, COGS, and repair time
Works closely with the Regional Process Manager to update and maintain an efficient workbench set-up
Works closely with the spare parts material managers to ensure appropriate level of parts inventory to deliver consistent, high levels of service for our customers while minimizing obsolescence
Additional duties as assigned

Qualification

Bachelor’s degree in engineeringMechanicalElectrical repairsTechnical repair knowledgeTTM process understandingRepair processes managementRoot cause analysisBasic knowledge of Hilti toolsCommunication skillsOrganizational skills

Required

Bachelor's degree in engineering required (specifically electrical or mechanical)
In-depth knowledge of all technical repair issues
Has solid understanding of the TTM process and the introduction of new products (tools)
Strong understanding of repair processes and quality management
Strong conceptual competence and organizational skills
Understand organizational needs based on customer requirements
Basic knowledge of Hilti tool applications
Ability to identify problems, perform root cause analysis and define/implement sustainable solutions
Strong communication skills (written and verbal)

Preferred

3 years of experience performing mechanical or electrical repairs preferred

Benefits

Generous paid time off policy that includes vacation
Personal days
Health & wellness
2 days per year to give back in your local community
Paid family leave
Educational reimbursement
401(k) matching
Medical/dental/vision coverage
A variety of other benefits to fit the needs of our employees

Company

Hilti Group

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Hilti Group is a global leader in providing technology-leading products, systems and services to the worldwide construction industry.
dateFounded in 1941
location
Schaan, Schaan, LIE
people-size10001+ employees
web-link
https://www.hilti.group/content/hilti/CP/XX/en.html

Funding

Current Stage
Late Stage

Leadership Team

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Christoph Loos
Chairman of the Board of Directors
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