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Sound Physicians · 2 weeks ago

Director of Product Operations, ACO

United States

Full-time

Remote

Lead/Staff, Director/Executive

$115K/yr - $155K/yr

3+ years exp

Sound Physicians is a physician-founded and led, national, multi-specialty medical group headquartered in Tacoma, WA. The Director of Product Operations will lead the strategic vision and development of digital products aimed at improving population health outcomes and enhancing care coordination within healthcare organizations.

Emergency MedicineHealth CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Define and own the product vision, strategy, and success metrics for the Population Health Tools in alignment with organizational goals

Develop and maintain a product roadmap that balances innovation, customer needs, and compliance requirements

Conduct market analysis, competitive benchmarking, and stakeholder interviews to identify trends and opportunities in population health management and value-based care

Partner with cross-functional teams including engineering, UX/UI design, information technology, data analytics, and compliance to define and deliver high-impact product features

Work closely with customers (ACO team members, providers, long-term care facilities, payers) to gather feedback and translate needs into actionable product requirements

Serve as the primary liaison between product, clinical, and technical teams to ensure clarity of vision and alignment of priorities

Write detailed user stories, acceptance criteria, and product specifications that drive feature development and iterative releases

Prioritize backlog items and manage sprint planning in collaboration with Agile development teams

Oversee product testing, validation, and user acceptance to ensure quality, security, and compliance with HIPAA and other healthcare regulations

Collaborate with data analytics teams to integrate population-level metrics, risk stratification models, and predictive insights into the platform

Ensure the tools supports interoperability standards (FHIR, HL7, CCD) and integrate effectively with EHRs and third-party health data sources as needed

Evaluate performance through KPIs such as patient engagement, cost reduction, quality outcomes, and user satisfaction

Ensure adherence to privacy, data governance, and security standards including HIPAA, HITECH, and applicable CMS quality programs

Stay informed on healthcare policy changes, value-based care models, and regulatory frameworks impacting population health tools

Monitor user adoption and feedback to continuously refine the product

Support go-to-market strategy, sales enablement, and customer onboarding

Develop product documentation, training materials, and release notes

Qualification

Population health managementProduct managementAgile/Scrum experienceHealthcare interoperabilityData analyticsVendor managementTechnical application supportMulti-taskingMicrosoft SuiteCommunicationAttention to detailProblem-solvingOrganizational abilitiesSelf-starter

Required

Bachelor's degree in Public Health, Healthcare Administration, Business, Computer Science, or related field (Master's preferred)

3+ years of experience in product/vendor management, preferably within healthcare technology, population health, or analytics

Proven track record of launching and scaling data-driven healthcare products

Deep understanding of population health management, care coordination, value-based care, and healthcare interoperability standards

Strong analytical and problem-solving skills; ability to interpret clinical and claims data

Experience in product management working in Agile/Scrum environments

Experience in vendor/partner management

Experience in technical application support processes, procedures, and best practices

Excellent communication and stakeholder management abilities

Independent, self-starter

Attention to detail and accuracy

Ability to multi-task and prioritize workload in a fast-paced environment

Excellent verbal and written communication skills

Advance knowledge of Microsoft suite, including PowerPoint, Excel and Visio

Excellent organizational abilities, ability to work toward a deadline

Provide clear and smooth communications for teams supported

Preferred

Familiarity with data visualization, predictive analytics, and machine learning applications in healthcare a plus

Benefits

Medical insurance, Dental insurance, and Vision insurance

Health care and dependent care flexible spending account

401(k) retirement savings plan with a company match

Self-managed PTO Plan

Ten company-paid holidays per year

Company

Sound Physicians

Glassdoor3.6

Sound Physicians is a physician services organization focused on driving improvements in quality, satisfaction and efficiency.

Founded in 2001

Tacoma, Washington, USA

5001-10000 employees

http://www.soundphysicians.com

H1B Sponsorship

Sound Physicians has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2021 (2)