Vanta · 2 weeks ago
Program Manager, AI Transformation (Customer Success)
United States
Full-time
Remote
Senior Level
5+ years expVanta is dedicated to helping businesses earn and prove trust through continuous security monitoring. As a Program Manager for AI Transformation, you will design and implement AI-powered workflows to enhance customer success and operational efficiency across the post-sales lifecycle.
Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware
Responsibilities
Partner with Customer Success leadership and functional stakeholders to understand evolving needs, priorities, and pain points across the post-sales organization
Represent Customer Success in AI and roadmap planning with engineering, translating CS requirements into clear, actionable initiatives aligned to technical constraints and delivery timelines
Program-manage the design, build, and rollout of AI-powered workflows across the customer lifecycle, working closely with engineering, product, and data teams on more advanced implementations
Independently build, launch, and iterate on no-code / low-code AI workflows to deliver fast value and reduce dependency on engineering
Maintain and optimize AI workflow structures over time, ensuring automations, scoring, alerts, and insights remain accurate, reliable, and aligned with evolving CS processes
Drive adoption and measure impact, leading change management efforts and reporting on usage, efficiency gains, and customer outcomes
Qualification
Required
5–8+ years of program management, product operations, digital CS, or similar cross-functional leadership roles
Experience designing or implementing AI, automation, or workflow intelligence in post-sales or GTM environments
Strong ability to partner with engineering while also being hands-on building no-code AI prototypes, LLM workflows, prompt chains, or automation logic
Deep understanding of CS lifecycle stages (handoff → onboarding → adoption → risk mgmt → renewal/expansion) and common CS technologies used
Strong communication, stakeholder management, and change management capabilities
Ability to translate ambiguous problems into structured programs and measurable outcomes
Analytical skills to monitor workflow performance, detect friction, and iterate based on data
Benefits
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits through Carrot Fertility
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Company
Vanta
Vanta is a trust management platform that automates compliance and risk management.
1001-5000 employees
H1B Sponsorship
Vanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (4)
2022 (10)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$503MKey Investors
Wellington ManagementSequoia CapitalCrowdStrike
2025-07-23Series D· $150M
2024-07-24Series C· $150M
2023-05-10Series B
Leadership Team
Christina Cacioppo
Cofounder and CEO
David Eckstein
Chief Financial Officer
Recent News
2025-12-20
Business Wire
2025-11-18
Company data provided by crunchbase