The Depository Trust & Clearing Corporation (DTCC) · 4 days ago
Lead Problem Management Associate
Tampa, FL
Full-time
Hybrid
Senior Level
6+ years expThe Depository Trust & Clearing Corporation (DTCC) is at the forefront of innovation in the financial markets, providing secure and reliable technology solutions. The Lead Problem Management Associate is responsible for overseeing the entire lifecycle of IT problems, conducting root cause analysis, and implementing strategies to prevent issue recurrence.
FinanceFinancial ExchangesFinancial ServicesInformation Technology
Responsibilities
Identify and classify problems and their root causes
Coordinate with IT teams to design and implement problem solutions
Handle problem lifecycle from identification to closure - applying problem management methodologies such as the 5 Whys, Ishikawa diagrams, and other relevant techniques to identify underlying causes
Develop strategies to prevent recurring incidents
Document all problem management activities
Create and handle problem records
Coordinate with incident management teams to minimize the impact of incidents that cannot be prevented
Generate reports and statistics on the performance of problem management process
Deliver training to other teams regarding problem management processes
Training and Governance: by providing comprehensive training on problem management processes to team members and collaborators
Govern divisional level incident data, ensuring accuracy and consistency in reporting
Share corrective actions and lessons learned in production stability meetings to promote a culture of continuous improvement and proactive problem management
Ensure compliance with all regulatory reporting procedures related to problem management
Advance instances of inadequate problem management process alignment to senior IT management to ensure timely resolution and consistency to standard methodologies
Stay informed about regulatory changes and updates to ensure ongoing compliance and adapt processes as vital
Ensure that IT problems are effectively handled, minimizing their impact on business operations and enhancing overall service quality
Qualification
Required
Minimum of 6 years of related experience
Proven work experience as a Problem Manager or IT Risk Management
Experience in IT service management and ITIL processes
Strong problem-solving skills
Superb communication and coordination skills
Ability to work with cross-functional teams and manage multiple tasks simultaneously
Knowledge of ITSM tools such as ServiceNow
General technical background or equivalent experience in incident management, OSI layer analysis, CI/CD, SDLC, database, Mainframe, MQ, Networks, and Cyber
Preferred
Bachelor's degree preferred and/or equivalent experience
Benefits
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Company
The Depository Trust & Clearing Corporation (DTCC)
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
5001-10000 employees
H1B Sponsorship
The Depository Trust & Clearing Corporation (DTCC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (119)
2024 (59)
2023 (74)
2022 (84)
2021 (36)
2020 (77)
Funding
Current Stage
Late StageLeadership Team
Frank La Salla
President, CEO and Director of DTCC
E
Edward Cortes
Executive Director
Recent News
2026-01-16
2026-01-09
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