Human · 3 weeks ago
VP of Delivery & Operations (Remote)
United States
Full-time
Remote
Director/Executive
$160K/yr - $180K/yr
6+ years expHuman is a performance-driven digital agency helping eCommerce and growing brands scale profitably. They are seeking a VP of Delivery & Operations to manage delivery directors, enhance operational systems, and ensure high-performing delivery across the agency.
AdvertisingDigital MarketingMarketing
Responsibilities
Lead and support all delivery directors (Paid Media, Creative/Design, SEO, Account Management/Client Experience, plus collaboration with the CIO)
Manage cross-functional communication and ensure cohesive delivery across channels
Serve as the primary point of escalation for delivery issues, timelines, bottlenecks, and execution risks
Build, document, and refine processes that make delivery consistent, scalable, and efficient
Ensure teams adopt and follow internal workflows and systems (ClickUp, Slack)
Own operational reporting for delivery and team capacity
Establish delivery standards, QA processes, communication guidelines, and SLAs
Embed AI-first processes and change management into workflows to improve efficiency and impact
Oversee the delivery P&L ensuring healthy margins through efficient execution, accurate scoping, workload balance, and cost discipline
Work with the CEO and vCFO to monitor delivery economics and make operational recommendations that improve profitability, resourcing, and forecasting accuracy
Identify operational inefficiencies, over-servicing patterns, and margin risks and implement corrective processes
Forecast staffing needs across departments
Recommend resourcing decisions, including hiring, contractor usage, and load balancing
Ensure departments are appropriately staffed to deliver high-quality work on time
Translate client strategic plans into actionable, trackable workflows
Align departments around timelines, dependencies, and expectations
Reduce rework, miscommunication, and inconsistencies across accounts
Coach directors and elevate their leadership skills
Run the delivery operating cadence: weekly delivery meetings, cross-department syncs, QA reviews, and performance forums
Support onboarding of new delivery team members
Qualification
Required
6+ years in operations, delivery, or program management at a digital agency
Experienced managing multi-disciplinary teams and directors
Excellent cross-functional communicator and relationship-builder
Obsessed with clarity, process, structure, and forward momentum
Calm, resourceful, and solutions-oriented under pressure
Strong understanding of agency workflows (creative, media, dev, PM, strategy)
Comfortable being hands-on in an entrepreneurial, fast-moving environment
Preferred
Experience at a performance marketing agency
Experience scaling an agency from $3M–$15M
Background in operationalizing AI-enabled workflows (not required)
Familiarity with tools like ClickUp, Asana, Reporting dashboards
Benefits
Free Healthcare
Unlimited PTO
Flexible remote culture
Long-term growth opportunity as the agency scales
Company
Human
We’re a human-first digital marketing agency on a mission to help companies grow smarter.
11-50 employees
H1B Sponsorship
Human has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Gaby Ramirez
Chief Operating Officer
Erin M. Doherty
Chief Experience Officer
Recent News
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