Hippocratic AI · 1 week ago
Customer Success Executive - Forward Deployed (NorthEast Ohio)
Northeast Ohio
Full-time
Onsite
Senior Level
5+ years expHippocratic AI is a leading company in healthcare AI, focused on creating safe and effective solutions for patient care. The Customer Success Executive will be an embedded partner in client healthcare systems, responsible for implementing and operationalizing AI solutions while ensuring strong adoption and measurable outcomes.
Artificial Intelligence (AI)Generative AIHealth CareInformation Technology
Responsibilities
Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders
Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations
Qualification
Required
5+ years of health systems experience, including customer success, account management, or project management
Experience leading complex, onsite implementations in clinical or operational healthcare environments
Exceptional relationship-building skills across an organization, from front-line staff to executives
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements
Experience working with cross-functional teams in a fast-paced startup environment
Strong project management skills with the ability to manage multiple workstreams onsite
Comfortable operating autonomously in a client-embedded role
Preferred
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings
Advanced knowledge of healthcare workflows and compliance standards
Background in healthcare consulting, transformation initiatives, or system-wide implementations
Experience presenting outcomes and best practices at conferences or executive forums
Company
Hippocratic AI
Hippocratic AI is a healthcare technology company that develops safety-focused large-language models for medical applications.
51-200 employees
H1B Sponsorship
Hippocratic AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$402MKey Investors
AvenirKleiner PerkinsNVentures
2025-11-03Series C· $126M
2025-01-09Series B· $141M
2024-09-19Series A· $17M
Leadership Team
Alex Miller
Co-Founder
Amy McCarthy
Chief Nursing Officer
Recent News
2025-12-25
2025-12-04
2025-11-21
Company data provided by crunchbase