Keta Medical Center · 3 weeks ago
Patient Experience & Administrative Associate - Midtown - 8:45am
New York, NY
Full-time
Onsite
Entry Level
$30/hr - $32.50/hr
1+ years expKeta Medical Center is a growing healthcare organization specializing in innovative ketamine therapy. They are seeking a Patient Experience & Administrative Associate to ensure patients have a seamless experience and support day-to-day clinic operations.
Clinical TrialsHealth CareMedicalMental Health
Responsibilities
Deliver an exceptional patient experience: warmly welcome patients, oversee check-in/check-out process including payments, and ensure they feel comfortable and supported throughout their visit
Coordinate patient communication & scheduling: collaborate closely with clinicians, liaisons, other administrative team members to optimize workflows and deliver a seamless patient experience
Support accurate billing and insurance processes: verify insurance, track payments, and clearly communicate with patients about coverage and next steps
Manage communication channels: answer incoming patient calls with warmth, professionalism and consistently while effectively handling patient inquiries. Ensure timely, compassionate follow-up at all times
Keep operations organized: maintain systems, patient and medical records in compliance with HIPAA, and flag operational needs to ensure clinics run smoothly at all times
Qualification
Required
1+ of administrative, operations experience in a healthcare, startup, hospitality or customer-facing environment
Excellent verbal and written communication skills with a professional, empathetic demeanor
Highly organized, detail-oriented, and proactive in problem-solving
Familiar with programs such as Salesforce, EMR systems, G-Suite, Microsoft Office, and adaptable to new platforms and systems
Ability to adapt, multitask in a fast-paced environment while remaining calm, positive, and patient-focused
Preferred
A degree in healthcare administration or equivalent work experience
Company
Keta Medical Center
KETA Medical Center is a healthcare center that treats ketamine and anxiety disorders.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-07-07
Company data provided by crunchbase