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American Family Insurance · 2 weeks ago

Lead Operational Excellence Consultant - Legal Operations (Hybrid)

Madison, WI

Full-time

Hybrid

Senior Level

$99K/yr - $167K/yr

American Family Insurance is seeking a Lead Operational Excellence Consultant in Legal Operations. The role involves leading strategic change initiatives, partnering with business and vendors, and implementing technology solutions to improve operational performance.

Angel InvestmentFinanceVenture Capital

No H1B

Responsibilities

Work will include strategy development and execution, matching work process to technological capabilities, and process improvement

Analyze data on current state of operational performance; including internal and external benchmarks and baselines, unit costs, and critical customer requirements to shape operational strategy and to implement improvement opportunities and approach

Provide recommendations to executives in formulating operational strategy and tactical plans, taking into consideration technology, operational capabilities, regulatory issues, and other business considerations

Oversee programs for continuous improvement related to necessary operational strategies and programs

Participate in the transfer of knowledge of methodologies and best practices to peers and colleagues through collaboration, mentoring, and formal presentation and consulting

Interpret internal or external business issues and recommend solutions and best practices

Represent Legal team needs in governing and improving existing technology platforms, and partners in researching and procuring new technology

Qualification

P&C insurance operationsStrategic direction consultingData analysisTechnology acquisitionCustomer-driven solutionsEffective communicationRelationship buildingMentoring

Required

Demonstrated experience providing customer-driven solutions, support or service

Solid knowledge and understanding of P&C insurance operations and management

Demonstrated experience consulting to executives level leaders on strategic direction setting and decision making

Demonstrated ability to build relationships and accomplish goals across a highly matrixed organization

Demonstrated ability to provide clear and effective communication with all levels of leadership

Demonstrated experience providing customer-driven solutions, support, or service in complex and ambiguous environments

Demonstrated ability to interpret and analyze data and present clear recommendations based on result

Lead technology acquisition projects and proofs of concept for the division; identify and prioritize use cases and business requirements, and advise Sourcing on best possible solutions

Meet with and shadows decision-makers to understand critical inputs, steps, and decisions in business processes; inform leadership of automation potential and process issues/opportunities

Perform internal and external benchmarking of technology best practices to optimize operational processes

Your offer will be contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations and will not be considered for this position