Altera Digital Health ยท 2 weeks ago
Supervisor of IT Support Services
Pittsburgh, Pennsylvania, United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
5+ years expAltera Digital Health delivers health IT solutions that support caregivers around the world. As a Supervisor of IT Support Services, you will lead a dedicated team to deliver outstanding IT services, manage client relationships, and ensure the overall success of the account.
Computer Software
Responsibilities
Lead the delivery of effective and efficient IT services that meet our clients' needs
Manage client relationships, serve as a trusted partner, and resolve any issues that arise
Identify and recruit talent to build a team with a diverse mix of skills and competencies
Set clear team and individual goals, using KPIs to track progress and inspire high performance
Lead, mentor, and support your team to ensure milestones and objectives are met
Create development plans and coach team members to help them reach their full potential
Provide regular, constructive feedback on performance to foster growth
Recognize and celebrate high performers to maintain motivation and retain key talent
Communicate company news and team progress to keep everyone aligned and informed
Maintain and implement the endpoint patching strategy for all hospital devices to ensure security and stability
Oversee and maintain an accurate inventory of all hardware assets
Prepare and deliver presentations to hospital leadership and conduct new hire orientation sessions
Qualification
Required
5+ years of relevant work experience, with at least 2 years in a leadership role within IT management
Proficiency with Office 365 and related cloud services
A Bachelor's Degree or equivalent business experience
A passion for client service and a track record of developing solutions to improve service delivery
The ability to set challenging goals and hold your team accountable for results within deadlines
Excellent skills in providing clear, regular, and meaningful information to your team
An open-minded approach to listening to and considering ideas from others
A commitment to advocating for and including diverse perspectives on your team
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5001-10000 employees
H1B Sponsorship
Altera Digital Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (9)
2023 (17)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
Company data provided by crunchbase