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Ford Pro · 3 weeks ago

Sr. Manager, Product Operations and Performance

20000 Rotunda Dr, Dearborn, MI, 48124, US

Full-time

Hybrid

Senior Level

5+ years exp

Ford Pro is a part of Ford, focused on creating and marketing new customer experiences through integrated services. The Senior Manager will establish a world-class operating rhythm and performance culture by transforming product data into impactful narratives to guide strategic direction.

AutomotiveFleet ManagementSoftware

No H1B

Responsibilities

Support business planning with data-driven input and performance forecasts. Partner with Product Leadership to integrate performance insights into goal setting, ensuring resources are allocated to initiatives with proven impact

Lead and manage all metric-focused reporting for core operational rituals (Monthly Business Reviews, BURs, and Product Days). Drive the organizational shift toward an input-metric-focused approach by establishing links between initiatives and leading indicators

Synthesize complex performance data to generate clear, actionable insights on user behavior and product value. Own the end-to-end process for analyzing the impact of newly launched features against KPIs. Establish and govern the single source of truth for key indicators (e.g. MAU, engagement, LTV)

Oversee the management and optimization of the product analytics tech stack (e.g., Amplitude), ensuring teams have access to best-in-class data. Identify and flag gaps in data instrumentation or quality, collaborating with data teams to address needs

Qualification

Product AnalyticsData VisualizationPerformance AnalysisSQL QueriesOperational ExcellenceCommunication SkillsProblem-Solving SkillsInterpersonal Skills

Required

Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience

5+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success

Expertise in separating signal from noise in complex datasets and building compelling narratives for executive leadership

2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker)

Possesses the executive presence to hold the organization accountable for results and the interpersonal skills to be seen as a trusted partner by Product Managers

Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels

Preferred

MBA or a Master's in a quantitative field (e.g., Data Science, Statistics, or Business Analytics)

Proven experience driving organizational change specifically moving a team from 'output-focused' (shipping features) to 'input-focused' (driving metrics)

Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough

Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value