Moravian University Human Resources · 3 weeks ago
Assistant Director of Financial Aid Services
1200 Main Street, Bethlehem, PA, 18018, US
Full-time
Onsite
Mid Level
3+ years expMoravian University is seeking an Assistant Director of Financial Aid Services to assist the Director and Associate Director with the operation of the Office of Financial Aid Services. The role involves managing student caseloads, providing customer service, and ensuring compliance with financial aid regulations.
Higher Education
No H1B
Responsibilities
Represent the Office of Financial Aid Services and Moravian University in a positive and professional manner by providing an extremely high level of customer service to all current and prospective students and their support systems, as well as fellow institutional faculty and staff members
Attend professional development workshops and compliance training to stay abreast of changes in state and federal regulations
Manage a caseload of undergraduate students and assist with graduate processing
Support financial aid advisors as the first point of contact for escalated inquiries
Review and process professional judgment appeals and dependency overrides
Assist in the disbursement of federal, state, and institutional aid
Respond to a high volume of financial aid inquiries and appeals, answer questions about requirements, and assist staff with correspondence tracking
Counsel students (prospective/current) and their support systems throughout the financial aid process, discussing matters of financial literacy, affordability, and financing and payment options available
Assist students and their support systems with the completion of financial aid application materials
Review all submitted application materials and related supporting documents for accuracy and completeness
Complete verification and resolve discrepancies of student’s ISIRs and consult with Director and Associate Director on any necessary repackaging of students’ Financial Aid Offer based upon changes or corrections
Assist with packaging Financial Aid Offers for students by analyzing students’ financial need and award financial aid funds in compliance with federal and state regulations and in accordance with institutional policies and objectives
Manage the administration and reconciliation of state aid programs; including but not limited to PHEAA’s Pennsylvania State Grant Program and Ready to Succeed Program
Assist in the administration of Private Alternative Student Loans and serve as a liaison between the university and lenders
Present general and Moravian-specific financial aid information to a diverse audience in large group, small group, individual, virtual, and in-person settings both on and off campus
Stay current on financial aid rules and procedures
Perform additional job-related duties as assigned by the Director and Associate Director of Financial Aid Services
Qualification
Required
A baccalaureate degree is required
A minimum of 3 years of experience in financial aid or a related area
Ability to work both independently and as a member of the financial aid and enrollment teams
Focus on customer service to students, prospective students, and their families
Excellent verbal, written, and interpersonal skills
Detail orientation and adept at problem solving skills
Working knowledge of financial aid regulations and industry practices
Ability to handle multiple tasks simultaneously
Ability to work extended hours and occasional weekends based on department workload
Company
Moravian University Human Resources
Moravian University - Office of Human Resources
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase