PREMIER Workforce Management Internship jobs in United States
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First PREMIER Bank/PREMIER Bankcard · 4 weeks ago

PREMIER Workforce Management Internship

positionSioux Falls, SD
timeInternship
remoteOnsite
seniorityIntern

First PREMIER Bank and PREMIER Bankcard is a strong financial organization that values personal success and community involvement. The Customer Service Workforce Management Intern will learn to manage scheduling and call volumes to ensure proper staffing and workflow levels while gaining hands-on experience in the financial industry.

BankingFinanceFinancial ServicesLending

Responsibilities

Monitor real-time volume and staffing levels to ensure call performance goals are met
Review schedules to ensure employee time is recorded accurately
General Forecasting/Scheduling
Communicate with management and other staff to ensure call performance is maintained
Ensure teams consistently use call management tools to monitor agents actual state compared to agent’ schedule
Identify and communicate issues that may fluctuate call volume and affect overall call center performance
Manage scheduling all off phone activities such as team meetings, coaching, training, etc
Monitor intra-day activities, adjust schedules, and perform daily trend analysis for call management
Utilize Verint to identify associates on long calls and assist as needed
Work Cross-functionally with other departments to schedule trainings for associates while ensuring call metrics are met

Qualification

PC skillsVerbal skillsListening skillsAttention to detailTime management

Required

Applicant should be enrolled in or pursuing higher education
Possess intermediate to exceptional PC skills
Ability to be patient and attentive to detail
Excellent verbal and listening skills and ability to use positive language
Time management skills

Benefits

Health benefits
Incentives
Paid time off

Company

First PREMIER Bank/PREMIER Bankcard

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First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation.
dateFounded in 1989
location
Sioux Falls, South Dakota, USA
people-size1001-5000 employees
web-link
http://www.firstpremier.com

Funding

Current Stage
Late Stage

Leadership Team

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Dana J Dykhouse
Chief Executive Officer
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T. Denny Sanford
Chairman
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Company data provided by crunchbase