FIFA World Cup 2026™ - Canada, Mexico and the United States · 10 hours ago
Supervisor, Client Services, Teams Transport - FIFA World Cup 2026
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFIFA World Cup 2026™ is dedicated to uniting the world through the greatest sporting event, and they are seeking a Supervisor, Client Services, Teams Transport to plan and deliver transport services for participating member associations during the tournament. This role involves coordinating transport services, developing service level agreements, and serving as the main point of contact for clients related to transport services.
Responsibilities
Assist in coordinating with FWC26 Transport’s Bus, Fleet and Venue Transport and other key work streams in developing the transport service levels for the teams (and other client groups as required in the planning phase) in accordance with FIFA SLAs
Assist in coordinating with the FWC26 A&D team in developing and implementing the A&D service levels for the teams and other client groups as required in accordance with FIFA SLA’s
Coordination with the FWC26/FIFA Functional Area (FA) client owners to ensure the proper and complete planning of the client service levels. Always being pro-active and helpful to assist the client owner to resolve any issues and find operational solutions
Development, writing and finalisation of the draft and final versions of the Principle Service Level Agreements (PSLAs) and the Detailed Service Level Agreements (DSLA’s) in accordance with strict project timelines, gaining the necessary sign off and approvals from all involved stakeholders
Responsibilities related to the development of all teams’ information and communications for the pre-tournament team events including the team workshop, draw & team seminar and team inspection visits and any other key presentations/meetings related to the tournament or test events
Planning and delivery of any transport services required for the draw/team seminar, team workshop and other related teams’ events/meetings
Development of all policies and procedures, liaising with other involved functional areas and gaining final agreement and approvals relative to teams’ transport and A&D services
At tournament time, serve as a point of contact for Team Services for any issues relating to teams’ transport and A&D services and ensuring that problems are fixed in an effective, timely and professional manner, and escalation is carried out where necessary
Assist with other FIFA client’s (Referees, Media/Broadcast, Guests, Workforce) transport service planning as required during the planning phase including the development of the PSLAs and DSLAs as required
Manage other teams transport coordinators and staff as required
Support the transport Client Services team with other client service-related tasks as required
Qualification
Required
Bachelor's Degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position
Minimum of two (2) years transport work experience: ideally within the soccer, sport, event or one (1) year of experience as a Client Transport Manager or similar role
Client transport/similar experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, regional soccer tournaments, etc.)
Experience of event transport planning including bus/fleet/venue transport/A&D operations
Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties
Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation
Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills
Excellent project management skills with an ability to prioritise tasks and coordinate activities
Detail oriented and solution focused
Excellent written English skills with relevant skills to produce quality, high-standard documents
Good knowledge of administration and management principles
Ability to prioritise clients needs, authority requirements and FIFA regulations
Highly collaborative and a team player
Displays the highest levels of integrity and commitment
Excellent knowledge of using Microsoft Outlook, Excel, Word, PowerPoint, Teams
Strong aptitude for learning new software applications and navigating digital platforms, with the ability to apply them effectively in a professional setting
Fluent in English
Preferred
Experience and knowledge of teams' transport requirements is an advantage
Spanish and/or French proficiency is a plus
Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Company
FIFA World Cup 2026™ - Canada, Mexico and the United States
The FIFA World Cup 26™ will be 23rd edition of the tournament - the first to feature 48 teams and three host countries: Canada, Mexico and the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Emilio Casillas
Recruitment and Workforce Partner
Jurgen Mainka
Chief Tournament Officer México, FIFA World Cup 2026
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