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Aqueduct Technologies, Inc. · 2 weeks ago

Senior NOC Infrastructure Engineer (Microsoft Azure & Entra Focus)

Canton, MA

Full-time

Onsite

Senior Level

$70K/yr - $90K/yr

5+ years exp

Aqueduct Technologies is seeking a Senior NOC Infrastructure Engineer to serve as a technical leader and SME within the Network Operations Center (NOC) team, specializing in Microsoft Azure and Entra ID. The role involves supporting physical infrastructure, managing escalated support requests, and ensuring secure identity and access across customer environments.

Information ServicesInformation TechnologySoftwareTelecommunications

H1B Sponsor Likely

Hiring Manager

Karla Pierrot

Responsibilities

Support the Customer’s Cloud Environments, Infrastructure, and Users

Manage and troubleshoot Microsoft Entra ID (Azure AD) including:

User lifecycle and identity governance

Group-based access, RBAC, PIM, and admin role segregation

Conditional Access design, enforcement, and troubleshooting

MFA, identity protection, and secure authentication policies

Administer Azure Infrastructure and core services:

Azure virtual networks, firewalls, and connectivity

Compute, storage, backup, and policy governance

Azure Monitor, Log Analytics, and alerting

Support and optimize Microsoft Intune / Endpoint Manager:

Device compliance, configuration profiles, and app deployment

Autopilot lifecycle and troubleshooting

Conditional Access integration and device identity

Proactively manage customers physical infrastructure including:

Storage arrays

WiFi

Active Directory and associated servers

Ensure adherence to Zero Trust principles across identity, device, and access layers

Lead escalated ticket troubleshooting using Aqueduct processes and best practices

Maintain exceptional notes, clear reasoning, and step-by-step detail in all work

Review customer environments proactively to identify risks, misconfigurations, or single points of failure

Keep documentation updated, accurate, and thorough for all identity, access, and cloud services

Identify recurring issues and propose improvements that reduce future incidents (automation, standards, documentation, monitoring)

Fully participate in and comply with Aqueduct’s Change Control processes

Plan and execute cloud and identity-impacting changes carefully, following risk-mitigation and rollback best practices

Maintain and pursue deep technical specialization across Azure, Entra, Intune, and Microsoft 365 security

Engage in ongoing cross-training to expand into additional NOC practice areas

Act as a mentor and knowledge resource to junior and mid-level NOC engineers

Qualification

Microsoft Entra IDAzure Infrastructure ManagementMicrosoft IntuneM365 SecurityIdentity GovernanceZero Trust PrinciplesConditional AccessClear CommunicationMentoring

Required

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience)

Associate degree with significant, relevant professional experience considered

5+ years of experience of progressive experience supporting Microsoft-based infrastructure, cloud, and identity environments

2+ years operating in a senior, escalation, or lead engineering capacity, with demonstrated ownership of complex incidents

Proven experience working in a Managed Services Provider (MSP) or multi-tenant support environment

Deep operational and architectural understanding of Microsoft Entra ID and identity security

Ability to own incidents end-to-end, including vendor (Microsoft) escalations

Comfort making technical decisions independently in high-impact scenarios

Clear communicator who documents decisions, risks, and remediation steps thoroughly

Trusted escalation resource for Azure, identity, and device-management issues

Mentor who guides and uplifts junior and mid-level engineers

Microsoft Entra ID (Azure AD) Administration & Security

Conditional Access, MFA, Identity Governance, Zero Trust

Azure Infrastructure Management & Monitoring

Microsoft Intune / Endpoint Manager

M365 security, compliance, and identity-based access controls

Microsoft Active Directory

Company

Aqueduct Technologies, Inc.

Aqueduct Technologies is an information technology company providing enterprise networking services.

Founded in 2010

Waltham, Massachusetts, USA

51-200 employees

http://aqueducttech.com

H1B Sponsorship

Aqueduct Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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