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Invenergy · 1 day ago

Principal ITSM Platform, Enterprise Solutions

Chicago, IL

Full-time

Onsite

Lead/Staff

$135K/yr - $150K/yr

8+ years exp

Invenergy is a leader in energy innovation, focused on creating a cleaner energy future through power generation and storage solutions. They are seeking a Principal ITSM Platform to lead the strategic direction and operational stewardship of their IT Service Management platform, driving standardization and automation across IT service delivery while collaborating with various teams to enhance IT process maturity.

ConsultingEnergyEnergy EfficiencyMarketingRenewable Energy

Growth Opportunities

No H1B

Responsibilities

Define and maintain the strategic roadmap for the ITSM platform (e.g., ServiceNow or equivalent), aligned with enterprise IT and business goals

Ensure the ITSM platform supports evolving needs in incident, change, problem, request, asset, and knowledge management

Champion platform scalability, modular expansion, and integration with broader enterprise tools (e.g., CMDB, automation, observability, cloud services)

Serve as process owner or sponsor for key ITSM processes; guide process design, implementation, and continuous improvement efforts

Establish and enforce platform governance structures, standards, and data integrity practices

Collaborate with internal audit, security, and compliance teams to ensure platform meets regulatory and policy requirements

Lead configuration, enhancement, and lifecycle planning for ITSM modules and workflows

Partner with IT service owners, product managers, and engineering teams to prioritize and implement roadmap items

Manage platform change and release processes to minimize disruption and ensure quality

Engage with functional teams to ensure platform capabilities meet user needs and deliver business value

Drive training, adoption, and communication strategies for new ITSM capabilities and enhancements

Facilitate stakeholder alignment through regular engagement, performance reporting, and governance meetings

Identify opportunities for automation, AI/ML integration, and self-service capabilities within the ITSM ecosystem

Monitor platform KPIs and service metrics to drive improvements in service performance, responsiveness, and user satisfaction

Benchmark platform performance and maturity against industry standards (e.g., ITIL, COBIT, ISO 20000)

Qualification

ITSM platform managementServiceNowITIL processesCMDBCloud-native toolingPlatform scriptingStakeholder managementAgile practicesDevOps practicesPerformance analytics

Required

Bachelor's degree in Information Systems, Computer Science, Business, or a related field

8+ years of experience in ITSM platform management, architecture, or process ownership roles

Deep expertise with ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management), including administration, configuration, and module development

Proven experience implementing or improving ITIL processes and service frameworks at scale

Ability to manage complex stakeholder environments, drive consensus, and lead through influence

Familiarity with enterprise architecture, integration patterns, and cloud-native tooling

Eligible to work in the United States without the need for employer visa sponsorship now or in the future