Generator Supercenter · 4 weeks ago
SOFTWARE SUPPORT SPECIALIST
Tomball, TX 77375
Full-time
Onsite
New Grad, Entry LevelGenerator Supercenter is the number #1 Generac dealer in North America, providing high-quality generator solutions. They are seeking a Software Support Specialist to support the rollout and ongoing success of their Revlinq software platform, ensuring system stability and high user adoption across locations nationwide.
ElectronicsRetail
Responsibilities
Serve as first-line support for Revlinq issues from field locations
Troubleshoot and resolve software, workflow, and user experience issues
Educate locations on Revlinq features, best practices, and workflows
Conduct live and virtual training sessions for new locations and employees
Assist with system integrations and data flow between Revlinq and other platforms
Support software rollout and go-live activities for new locations
Escalate complex issues to engineering or product teams with clear documentation
Collaborate with internal teams to support enhancements and new feature releases
Collect user feedback and recommend system improvements
Maintain knowledge base articles, documentation, and training materials
Qualification
Required
Experience supporting SaaS platforms, CRM systems, or enterprise software
Strong troubleshooting and problem-solving skills
Excellent communication skills with technical and non-technical users
Comfort working in a fast-paced, growth-oriented environment
Ability to manage multiple priorities and meet deadlines
Preferred
Experience with software integrations or data workflows is a plus
Benefits
Dental, Medical, Vision Insurance
401(k) + 401(k) matching
Training & development
Bonus based on performance
Company
Generator Supercenter
Generator Supercenter provides sales, installation repairs, and maintenance solutions for residential and commercial generators.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Angie D.
Bilingual EA/PA to CEO
Recent News
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