Walker · 2 weeks ago
SVP, Client Services
Indianapolis, IN
Full-time
Hybrid
Director/Executive
10+ years expWalker is a full-service Experience Management firm based in Indianapolis, seeking an SVP of Client Services to drive growth and manage core business unit operations. This executive role involves strategic leadership, sales accountability, and team development within the Goods & Services and Technology, Media & Telecommunications verticals.
Consulting
Responsibilities
Own and deliver the BU’s annual Sales, Revenue, and Operating Income targets
Set the strategic direction of the GSTMT verticals, identifying high-growth segments, service innovations, and expansion opportunities
Develop quarterly business plans, forecasts, and reporting cadences to ensure proactive course correction and deliver forecast accuracy within +/- 5% of target within 2 years
Own the commercial strategy – enabling sales, channel/partner growth, exec sponsor for major pursuits, influencing pricing strategy, and ensuring pipeline health – ultimately delivering on new and existing business sales targets
Collaborate with Marketing to sharpen go-to-market messaging, campaigns, and partner positioning in GSTMT verticals
Translate strategic goals into actionable delivery plans that scale with client demand and margin expectations
Own project resourcing to ensure client delivery is on-time, high-quality, and profitable – partnering with project managers, client leads, and technical consultants
Manage operating budgets, gross margin performance, pricing, and target utilization with discipline
Partner closely with Executives in HR, Finance, and Sales Ops on proactive workforce planning, resourcing, and hiring strategies
Lead and inspire a team of 20-30 US-based managers, consultants, and specialists—setting a high bar for performance and accountability
Coach and grow future leaders from within the unit; make the tough calls when necessary to protect the standard
Collaborate with the Chief People Officer to ensure hiring, onboarding, and performance management align with company values and growth goals
Model company values and leadership standards in every interaction—with staff, peers, clients, and partners
Contribute actively to enterprise-level decisions and strategy as a key member of the Executive Team
Support the President and peer BU Leads in driving a unified, resilient culture across business units
Qualification
Required
10+ years of experience in professional services, consulting, or other B2B services industries with a clear track record of revenue and P&L accountability
5+ years in a senior leadership role with direct team management responsibility
Demonstrated success of in a channel partner environment, significantly scaling a services line of business through existing business expansions
Bachelor's degree required
Business Acumen: Strong command of financial statements, performance levers, and value creation strategies
Leadership Presence: Steady, decisive, and action-oriented with high emotional intelligence and trust-building ability
Commercial Instincts: Naturally tuned to what clients want, what the market is signaling, and how to win new business
Operational Discipline: Organized, focused, and data-driven with the ability to drive results through others
Talent Magnet: Builds teams that others want to join; expects excellence but invests in development
Owner Mentality: Makes decisions like it's their name on the building—stewarding budget, time, people, and priorities responsibly
Preferred
Experience working within or selling to companies in the GSTMT (Goods & Services, Technology, Media, Telecommunications) space preferred
MBA or advanced degree strongly preferred
Company
Walker
We combine technical and organizational know-how to help businesses thrive.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Walker
Chairman & CEO
Whitney Albrecht, MPH
Talent Acquisition Partner
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