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Canon USA · 2 weeks ago

Client Service Representative I

San Antonio, TX

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon USA is a global digital imaging leader committed to exceeding customer expectations. The Client Service Representative I is responsible for delivering excellent customer service and maintaining reprographic equipment, ensuring customer satisfaction through effective communication and technical support.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location

Follows daily, established maintenance processes and procedures

Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper

Evaluates equipment issues and notifies service department if unable to resolve

Delivers paper

Assists end-users in basic functionality of equipment

Records meter reads

Maintains service activity reports

Monitors supplies and restocks inventory

Qualification

Customer serviceBasic computer skillsMultitaskingCommunication skillsWork OTLift 50lbsStand for long periods

Required

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Basic computer skills/technical knowledge

Ability to multitask and prioritize in order to meet deadlines

Good customer service and communication skills

Ability to work with minimal supervision

Ability to work OT as needed

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties