1Password · 3 weeks ago
Operations & Program Manager, Implementation
United States
Full-time
Remote
Senior Level
$122K/yr - $166K/yr
6+ years exp1Password is a rapidly growing company focused on creating a safe and productive digital future. The Operations & Program Manager, Implementation will lead initiatives to enhance customer onboarding and activation processes, collaborating with cross-functional teams to optimize workflows and improve service delivery.
Cyber SecurityInformation TechnologyNetwork SecurityPrivacySoftwareWeb Apps
Responsibilities
Lead the implementation and ongoing management of systems and tools that support the Implementation organization, ensuring configurations, integrations, and functionality align with business needs and customer delivery models
Partner with cross-functional stakeholders (Implementation, Success, Support, Product, Operations) to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey, designing and implementing solutions that streamline delivery and reduce operational friction
Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them
Evaluate the effectiveness, adoption, and scalability of Implementation tools and processes by using usage data, performance metrics, activation insights, and team feedback to propose enhancements and guide iterative improvements
Serve as the operational and technical owner for key Implementation systems and programs
Lead initiatives to revisit, refine, or redesign customer service packages related to onboarding, deployment, and activation assessing operational feasibility, aligning with cross-functional partners, and ensuring packages are well-scoped, deliverable, and scalable
Drive cross-functional readiness for new systems, processes, or service offerings by establishing rollout plans, supporting communications, delivering training, and coordinating change management efforts across Implementation, Success, and other CX teams
Stay current with trends in customer onboarding, deployment operations, implementation tooling, and activation best practices, proactively recommending new capabilities, workflow improvements, or technologies that enhance the customer’s early-life experience
Qualification
Required
6+ years of experience in operations, customer onboarding, implementation, customer success, or a related field—ideally with a focus on deployment, activation or enablement
Strong understanding of the customer journey, particularly the onboarding and activation stages, with experience improving or supporting these workflows
Proven ability to optimize operational processes, build scalable frameworks, and identify gaps or inefficiencies across implementation or CX environments
Experience partnering with cross-functional teams (e.g., Implementation, Success, Support, Product, Sales) to ensure alignment across the customer lifecycle
Excellent project management skills, with a track record of leading implementation-focused initiatives, driving timelines, and ensuring operational readiness
Proficiency with data analysis, metrics tracking, and reporting to surface trends, highlight risks, and inform process improvements
Exceptional communication and collaboration skills, with the ability to work effectively across technical and non-technical roles
Comfort and adaptability in fast-moving or evolving environments
Preferred
Familiarity with enablement activities—such as creating documentation, playbooks, training materials, or process guides—is a strong plus
Benefits
Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
Company
1Password
1Password operates as a password manager for documents, credit card information, and addresses.
1001-5000 employees
H1B Sponsorship
1Password has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
ICONIQ GrowthAccel
2025-10-10Secondary Market· $100M
2022-01-19Series C· $620M
2021-07-27Series B· $100.14M
Leadership Team
David Faugno
Chief Executive Officer
Jeannie De Guzman
Chief Operating Officer
Recent News
2026-01-14
2026-01-13
2026-01-13
Company data provided by crunchbase