Seismic · 3 days ago
VP, Customer Success
United States
Full-time
Remote
Director/Executive
12+ years expSeismic is the global leader in sales enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences. As the VP of Customer Success, you will lead initiatives across the Customer Success organization, ensuring customers achieve maximum value from the platform and fostering strong partnerships.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareMarketing AutomationSales AutomationSales EnablementSoftware
Responsibilities
Ensure every customer experiences consistent, high-quality engagement throughout their lifecycle
Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base
Provide executive sponsorship and serve as a trusted advisor to C-level customer stakeholders
Develop and maintain deep knowledge of our platform and its integrations within customer environments
Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption
Champion product expertise as a differentiator for our team, reinforcing credibility and trust with customers at every level
Hire, coach, and develop top talent within your CSM team
Set and uphold high performance and engagement standards, balancing accountability with empathy
Cultivate a culture that embodies our mission, vision, and values
Partner with Product leadership to channel customer insights into product strategy and innovation
Work with Marketing and Sales to align customer advocacy, reference-ability, and expansion opportunities
Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function
Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments
Build and optimize scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes
Qualification
Required
12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale
5+ years of direct client management experience with enterprise-level customers
Demonstrated ability to design, build, and scale CS organizations and processes
Track record of owning retention, growth, and customer satisfaction metrics across a large customer base
Proven leadership and decision-making capabilities with strong operational rigor
Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives
Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics
Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes
Strong technical and product acumen, with the ability to translate customer needs into product strategy
Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities
Proven track record of defining and optimizing customer success processes to drive scale and impact
Company
Seismic
Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive growth and deliver exceptional experiences.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$446.5MKey Investors
PNC BankPermiraGeneral Atlantic
2024-06-11Debt Financing
2021-08-16Series G· $170M
2020-09-29Series F· $92M
Leadership Team
J. Douglas Winter
CEO
Rob Tarkoff
Chief Executive Officer
Recent News
2025-12-05
Company data provided by crunchbase