Mainstay Technologies · 3 weeks ago
Senior IT Help Desk Technician
Manchester, NH
Full-time
Hybrid
Mid, Senior Level
2+ years expMainstay Technologies is a mission-driven company providing IT and Information Security services in New Hampshire and Northern Massachusetts. They are seeking a Senior IT Help Desk Technician who will manage primary client relationships, resolve technical issues, and collaborate with a team to ensure comprehensive service delivery.
Information TechnologyInternetSoftware
Responsibilities
Managing an assigned list of primary clients and resolve daily break/fix issues across the entire technology stack
Working alongside other committed professionals to provide reactive ‘break/fix’ services to our clients (over 100 organizations -- businesses, nonprofits, schools, and municipalities)
Solving issues and supporting the client environment, including: server, network, desktop, printer, email, mobile devices, cloud services, line of business applications, VPN’s, etc
Escalating more complex issues to the Engineering group
Answering client questions and assisting with their technology
Working in a ticketing system and resolving issues ranging in complexity
Complexity based on experience - flexibility in the job with room to grow
Qualification
Required
Strong interpersonal skills: enjoy relating with staff & clients
Strong written and verbal communication
A nimbleness and flexibility in your approach to work; a willingness to adapt
Solid troubleshooting and decision making skills
Committed professionalism: showing up on time, working hard, and no office politics! (We have each other's backs and are committed to helping one another succeed)
Deal maturely with the pressures of the job and take ownership over your own work. (We do not micromanage - instead setting goals and providing resources and support)
Enjoy working as a team towards a common goal
Desire for career and personal growth
Ability to flourish in a fast-paced environment
Shift between tasks quickly with exceptionally high consistency and attention to detail
Excellent technical aptitude, with an ability to learn quickly
Good sound judgement, confidence and technical common sense
Embrace a changing work environment while remaining calm and focused
Anticipate, plan for, and adjust to changing demands
Understand others' perspectives and deal effectively with different types of people
Solid problem-solving skills: be able to take a challenge and break it down
More than two years in a professional IT setting - must have direct hands on IT experience, Bonus for MSP or ticketing system experience
Some formal education or professional training preferred - associates, bachelors, and/or industry standard certifications
Excellent technical aptitude, with an ability to learn quickly
Exceptional skill at troubleshooting Windows computers and domain environments
Preferred
Some formal education or professional training preferred - associates, bachelors, and/or industry standard certifications
Experience with multiple environments preferred (i.e., more than one network)
Benefits
75% of medical costs covered for the entire family
401(k) with 3% match
Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
Laptop
Smartphone
Charitable program
3 weeks of starting PTO (4 weeks after 2 years)
Long-term sabbatical benefit
Company
Mainstay Technologies
Mainstay Technologies is an IT company that provides website development and cloud hosting services.
51-200 employees
H1B Sponsorship
Mainstay Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Ryan Barton
CEO / Founder
Recent News
NH Business Review
2025-04-12
Company data provided by crunchbase