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Lumen Technologies · 2 hours ago

Lead Site Reliability Engineer (SRE) - Cloud/DevOps Engineer-

United States

Full-time

Remote

Senior Level, Lead/Staff

$104K/yr - $152K/yr

5+ years exp

Lumen Technologies connects the world by igniting business growth through the seamless integration of people, data, and applications. They are seeking a highly skilled Site Reliability Engineer (SRE) to ensure the reliability and efficiency of their systems, focusing on AWS infrastructure and automation. The role involves collaborating with engineering teams to optimize processes and improve system performance.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless

No H1B

U.S. Citizen Only

Responsibilities

Provide Tier 2/3 support for issues across portal services by troubleshooting and resolving technical issues in test and production environments

Lead root cause analysis and post-mortem processes to ensure continuous improvement

Monitor system performance and proactively identify bottlenecks or degradation

Implement tuning strategies across application layers, databases, and infrastructure

Drive initiatives to improve latency, throughput, and resource utilization

Design and maintain dashboards, alerts, and metrics using tools like CloudWatch, Grafana, or similar

Ensure comprehensive coverage of system health indicators and business KPIs

Develop and maintain automation scripts and tools for deployment, scaling, and recovery

Use Terraform, or similar IaC tools to manage AWS resources

Automate routine operational tasks to improve efficiency and reduce human error

Champion SRE principles such as SLIs, SLOs, and error budgets

Participate in reliability reviews

Advocate for resilient architecture and fault-tolerant design patterns

Work closely with software engineers, DevOps, and product teams to align reliability goals

Document processes, runbooks, and best practices for knowledge sharing

Provide mentorship and guidance on reliability and operational excellence

Create and maintain detailed technical documentation for software solutions. Stay up to date on the latest software engineering trends and technologies

Qualification

AWS infrastructureTerraformCI/CD pipelinesJava MicroservicesScripting languagesMonitoring toolsContainerizationProblem-solving skillsCollaborationDocumentation