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Pinehurst Medical Clinic · 2 weeks ago

Patient Service Representative (Primary Care North)

Pinehurst, NC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in the communities of Moore County and surrounding areas. They are seeking a Patient Service Representative (PSR) who will serve as a liaison between patients and medical support staff, managing patient check-ins, scheduling appointments, and ensuring a positive patient experience.

Health Care

Responsibilities

Greeting our patients and visitors in a prompt, courteous, and helpful manner; answering requests for information

Checking in patients, verifying and updating necessary information, then acknowledging patients and checking patients out. Along with assuring that patients are kept apprised of the physician’s timetable in the event, it will increase the patient’s waiting time

Advises patients regarding certain financial obligations including but not limited to co-payments, deductible amounts, insurance eligibility, etc

Maintaining the lobby in a neat and orderly manner including keeping magazines current

Maintaining and coordinating the physicians’ schedules, having a thorough knowledge of physician specialties and medical practices

Answering telephones and returning calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary

Handling mail, paperwork via fax, and medical records, assuring accuracy and completeness

Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve

Qualification

Medical office experiencePatient schedulingCustomer serviceCommunication skillsAttention to detail

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience