Unisys · 3 weeks ago
Afterhours - Tech Service Desk Agent
Salt Lake City (Ninigret)
Full-time
Onsite
Entry Level
1+ years expUnisys is a technology services company, and they are seeking a Tech Service Desk Agent to provide support for hardware, software, and applications. The role involves answering questions, resolving incidents, and escalating complex problems as necessary.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration
Escalates complex problems to other resolver teams or vendors
Utilizes problem solving and analytical skills to effectively resolve challenging incidents
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries
Qualification
Required
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2 years' experience in area of responsibility
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
Company data provided by crunchbase