DH Pace Company, Inc. · 4 weeks ago
Weekend Customer Support Representative
Olathe, KS
Part-time
Onsite
New Grad, Entry LevelDH Pace Company, Inc. is a distribution, construction and service organization with over 95 years in operation, seeking Customer Support Representatives for their Contact Center team in Olathe, KS. The role involves providing exceptional support to customers, processing service tickets, and collaborating with internal teams to address inquiries and concerns.
Building MaterialConsulting
Responsibilities
Schedule and create accurate and complete service tickets for residential and commercial customers
Promote all products and services, quoting accurate pricing when appropriate
Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
Conduct outbound calls for customer follow-ups as needed
Coordinate with Dispatch teams to prioritize and fulfill customer requests
Update and maintain accurate records of customer interactions in the ERP system
Meet personal/team critical Key Performance Indicators (KPI’s)
Follow communication procedures, guidelines, and policies
Continuously seek opportunities to improve the customer experience and streamline processes
Ability to work overtime as required OR ability to work additional hours as required
Other duties as assigned
Qualification
Required
High school diploma or equivalent with previous experience in customer service or related field
Strong communication skills, both verbal and written
Proficiency in Microsoft Office Suite and CRM software
Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment
Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
Company
DH Pace Company, Inc.
The DH Pace Company, Inc.
Founded in 1926
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rex Newcomer
President/CEO
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