Premise Health · 1 month ago
Director of Client Operations
United States
Full-time
Remote
Director/Executive
10+ years expPremise Health is a company dedicated to providing exceptional healthcare services to large organizations. The Director of Client Operations will oversee operations management across multiple health and fitness-related employer worksites, focusing on client satisfaction and performance improvement.
CommunitiesHealth CareSocial Media
Hiring Manager
Emily Swarm
Responsibilities
Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends
Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies
Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes
Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support
Identifies and requests participation from corporate departments in strategic meetings as client needs dictate
Owns client/site meetings, committees, and task forces to support strategic initiatives and goals
Operational lead on implementations post-go-live
Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc)
Demonstrates the ability to effectively manage complex multiple lines of service and clients
Provides effective leadership, coaching, and mentoring at the site level
Builds talent to proactively manage additional LOS
Participates in sales process
Escalation point for clients
Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc
May be asked to complete ad hoc projects
Manages site level supervisors
Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate
Coordinates and communicates across virtual sites and shares best demonstrated practices with peers
May be asked to complete ad hoc projects
Oversees the management of up to 15 health centers with multiple lines of service
Manages the relationship of up to 10 clients
Manages a portfolio of $2M - $10M in Gross Annual Revenue
Manages (direct and indirect) up to 10 - 50 FTEs
Qualification
Required
10+ years' experience in a business environment or related industry, managing others
Experience managing virtual teams
Strong Excel, PowerPoint, Word and Outlook skills required
Strong written, verbal and presentation skills required
Excellent demonstrated follow up skills & attention to detail
Ability to work both independently and as a team member
Strong relationship building skills
Ability to interact at all levels of the organization (both internal and external)
Demonstrated strong leadership skills
Demonstrated adaptability and ability to manage change
Preferred
Bachelor's degree in a related field preferred or equivalent experience
Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred
Experience in an Operations function desired
Prior budget and P&L responsibility desired
Demonstrated experience with medical information management systems
Demonstrated process or efficiency management
Knowledge of Workers' Compensation, Medicare and/or clinical standards of practice preferred
Benefits
Medical
Dental
Vision
Life and disability insurance
A 401(k) program with company match
Paid holidays and vacation time
A company-sponsored wellness program
EAP
Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents
Company
Premise Health
Premise Health offers online health programs for organizations.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-28Acquired
Leadership Team
Shannon Farrington
Chief Financial Officer
Ben Miller
Chief Revenue Officer (CRO)
Recent News
2025-09-23
Company data provided by crunchbase