The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 1 month ago
M365 and Directory Services Intern
United States-Massachusetts-Chelsea-200 Arlington Street
Internship
Hybrid
Intern
$21/hr - $21/hrThe Massachusetts Executive Office of Labor and Workforce Development is seeking an M365 and Directory Services Intern to join their Messaging & Directory Services team. This internship offers hands-on experience in a large-scale, enterprise IT environment, focusing on Microsoft Office 365 applications and core directory services while assisting senior engineers and gaining exposure to the infrastructure that supports thousands of users.
Government Administration
Responsibilities
Monitor and respond to entry-level issues or service requests reported to the Support Desk
Assist senior staff in diagnosing and resolving basic technical issues related to Office 365 and Active Directory
Help with basic account management, including user creation, access changes, and license reporting within Active Directory and Office 365
Shadow and assist engineers in writing, testing, and running basic PowerShell scripts for reporting and troubleshooting
Contribute to the creation and maintenance of clear, concise documentation for both technical procedures and end-user guides
Learn about data retention and Data Loss Prevention (DLP) policies in Office 365 Purview
Propose minor improvements to existing support processes to help streamline systems support and reduce operational costs
Assist in documenting and testing basic disaster recovery procedures
Work on assigned tasks related to ongoing IT projects with guidance from project leaders
Help monitor system availability and report anomalies
Qualification
Required
A strong interest in Information Technology, specifically in Microsoft cloud services and enterprise infrastructure
Currently enrolled in or a recent graduate of an associate or bachelor's degree program in Computer Science, Information Technology, or a related field
Basic understanding of computer networking principles (e.g., DNS, IP addressing)
Familiarity with the Microsoft Office 365 suite (Outlook, Word, Excel, Teams)
A willingness to learn new technologies and proactively ask questions
Strong verbal and written communication skills, with an emphasis on customer service
Excellent organizational skills and attention to detail
The ability to work both independently and collaboratively within a team environment
Preferred
Basic coursework or personal experience with Active Directory or Windows Server environments
Exposure to basic scripting concepts (e.g., PowerShell)
Any experience using a service ticketing system (e.g., ServiceNow)
Benefits
Comprehensive Benefits
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
H1B Sponsorship
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
Company data provided by crunchbase