UPMC · 2 weeks ago
Customer Service Representative- Must be located in Pittsburgh or Surrounding Area
Pittsburgh, PA
Full-time
Hybrid
Entry, Mid Level
$19.10/hr - $20.70/hr
2+ years expUPMC is seeking a Health Care Customer Service Associate to join their award-winning Member Services Team. In this role, you will provide support to members regarding their health insurance questions and deliver top-tier service over the phone.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Answer incoming calls, emails, and chats from members and providers
Help members understand their health plan, claims, and benefits
Solve problems quickly and accurately to avoid repeat calls
Document all interactions in our system
Navigate multiple tools while staying focused and responsive
Make outbound calls to follow up or provide updates
Stay up-to-date on health plan policies and system changes
Deliver compassionate, clear, and professional service every time
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years of customer service and/or call center experience
Proficient in typing and writing skills required
Ability to make independent decisions required
Complex analytical skills necessary to evaluate customer inquiries
Demonstrates good organizational skills
A desire to help others and portray empathy in all situations
Ability to learn complex health plan information
Demonstrate flexibility and motivation to learn & grow in the position
Flexibility in work schedule
Act 34 with renewal
Preferred
College degree preferred
Knowledge of Microsoft Office and Excel spreadsheet program preferred
Benefits
Paid, comprehensive on-the-job training provided
Full benefits and a clear path for career advancement
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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