ServiceTitan · 3 weeks ago
Fintech Support Associate
United States
Full-time
Remote
Entry Level
$48K/yr - $65K/yr
2+ years expServiceTitan is a company that formulates, builds, and runs new business lines in the FinTech space. They are seeking a Fintech Support Associate to provide day-to-day support for customers, focusing on the functionality of ServiceTitan Payments and ensuring customer satisfaction through effective communication and technical assistance.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Provide day to day support for our customers, including gateway and transactional support, as well as deposit reconciliation
Serve as point person for existing customers on ServiceTitan Payments, fielding incoming emails and phone calls
Provide technical support to customers within our software platform, developing expert level knowledge of payment processing within ServiceTitan
Collaborate with our payment processors to help mitigate risk for our customers, including reaching out to customers for requested documents and providing invoices as requested on behalf of customers
Act as our internal payments subject matter expert
Provide training to new customers once implementation is complete
Assist customers with questions as they pertain to merchant statements and pricing questions
Qualification
Required
Minimum of 2+ years total work experience in a client facing role in the merchant services / payment processing industry
Strong understanding of payments industry terms (processors, gateways, chargeback, ACH, etc.), economics and client pain points
Strong communication skills
Very detailed oriented with strong organizational skills
Strong understanding of Visa/Mastercard interchange table and costs
Experience with breaking down credit card merchant statements and doing cost + profitability analysis on them
Strong desire to work within a start-up environment and build an extraordinary product
Benefits
Flextime, recognition, and support for autonomous work
Holistic health and wellness benefits
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Support for Titans at all stages of life
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crunchbase News
2026-01-08
Index Ventures
2026-01-05
Company data provided by crunchbase