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Genesys · 5 days ago

Director, Professional Services Consulting

Georgia, United States

Full-time

Hybrid

Director/Executive

$146K/yr - $272K/yr

8+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As the Director, Professional Services Consulting, you will lead a dynamic organization that delivers strategic consulting, implementation, and engagement success for clients, shaping the Professional Services strategy and driving customer adoption across complex projects.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Provide strategic direction for the Professional Services Consulting team to ensure high-quality delivery, customer success, and profitability

Define and execute engagement success strategies that drive measurable client value and business outcomes

Partner with executive leadership to align consulting strategies with Genesys’ organizational goals

Identify and develop new business opportunities within active client engagements to promote expansion and adoption

Drive continuous innovation in delivery frameworks, methodologies, and client engagement models

Lead and mentor a matrixed team of consulting and engagement professionals to deliver outstanding client experiences

Build a culture of performance, accountability, and collaboration that reinforces Genesys’ values

Implement best practices and establish consistent delivery standards across global teams

Communicate effectively with internal stakeholders and client executives to ensure shared understanding and alignment on project goals

Serve as the senior point of contact for executive-level client relationships

Guide the team in designing and delivering high-impact consulting engagements that exceed client expectations

Oversee client adoption, retention, and expansion strategies to drive long-term success

Participate in strategic business reviews and provide executive-level insights to strengthen client partnerships

Collaborate with Sales, Product, and Customer Success to deliver cohesive customer experiences

Partner with Delivery Management for resource planning, operational excellence, and delivery optimization

Contribute to product strategy by providing client insights and feedback from the consulting perspective

Drive cross-functional initiatives that improve efficiency, innovation, and customer outcomes

Qualification

Professional ServicesConsultingEnterprise TechnologyPeople ManagementBusiness AcumenProject BudgetingClient Relationship ManagementChange ManagementCommunication SkillsCross-functional Collaboration

Required

Bachelor's degree in Business, Computer Science, or a related field

8+ years of progressive experience in Professional Services, consulting, or enterprise technology

Minimum 5 years of people management experience, including leadership in a matrixed organization

Proven ability to build, scale, and manage high-performing client-facing teams

Strong business and financial acumen, with experience in project budgeting and profitability management

Exceptional communication and executive presentation skills

Demonstrated success in defining and executing strategic growth and customer engagement plans

Experience within enterprise software or SaaS Professional Services environments

Ability to travel as required to support business needs

Preferred

Master's degree in Business Administration or related field

Proven record of driving multimillion-dollar services revenue growth

Experience in consulting leadership or enterprise transformation programs

Strong background in change management and organizational development

Benefits

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Company

Genesys

Glassdoor4.1

Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.

Founded in 1990

Menlo Park, California, USA

5001-10000 employees

https://www.genesys.com

H1B Sponsorship

Genesys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (2)