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Jordan's Furniture · 3 weeks ago

Director E-Commerce Operations

Dedham, MA

Full-time

Hybrid

Director/Executive

$140K/yr - $175K/yr

15+ years exp

Jordan's Furniture is seeking a Director of Ecommerce Solutions & Operations to lead the migration of their ecommerce platform to Shopify Plus. This strategic leadership role involves optimizing digital ecosystems and enhancing customer experience through effective management of technical architecture and operations.

E-CommerceHome Decor

Growth Opportunities

Responsibilities

Lead the strategic vision and roadmap for Jordan’s ecommerce replatforming initiative, focused on Shopify Plus implementation and long-term scalability

Oversee the full lifecycle of the migration—from discovery and planning through go-live and optimization—ensuring data integrity, minimal downtime, and seamless user experience

Evaluate and manage integrations with key systems (ERP, CRM, OMS, payments, shipping, analytics, and marketing platforms)

Partner cross-functionally with IT, Marketing, UX, and Customer Experience teams to align goals, architecture, and operational workflows

Direct external development partners and vendors, ensuring timely delivery and technical excellence

Define and monitor key performance indicators (site speed, conversion rate, SEO ranking, checkout flow, mobile responsiveness)

Develop and maintain a governance framework for platform updates, releases, and testing protocols

Lead the post-launch optimization strategy—driving continuous improvement in performance, features, and customer engagement

Champion data-driven decision-making using analytics tools (GA4, Shopify Analytics, etc.)

Ensure secure, compliant, and high-performing digital infrastructure that supports Jordan’s growth

Qualification

Shopify PlusEcommerce operationsSystems integrationDigital transformationData migrationAPIsProject managementVendor leadershipDigital commerce KPIsUX principlesAgile certificationPMP certificationCross-functional collaboration