Apply on Employer Site

Park National Bank · 2 days ago

Banking Center Manager - Worthington Office

Columbus, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Park National Bank is seeking a Banking Center Manager for their Worthington Office. The role involves leading retail sales and service, managing staff, and ensuring a high level of customer service while adhering to compliance requirements.

AccountingBankingFinancial ServicesLendingRetirementVenture Capital

No H1B

Responsibilities

Demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision; lead all aspects of retail sales and service for the banking center and market area

Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff

Develop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy; including ensuring customer issues are resolved professionally and timely; supporting associates to take ownership of customer issues and work with them in providing care; manage difficult situations

Provide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during branch meetings and individual coaching sessions with direct reports

Develop associates skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development

Utilize Contact Management and the Bank’s Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management

Develop relationship through various channels and facilitate referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer

Serves as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information

Responsible for Deposit Account origination (acquisition and retention), including, but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts

Originate or refer Consumer Loans

Expectation to frequently attend market area community events and volunteer time and talents while representing the bank

Expectation to travel to regional and corporate headquarters (Newark) or out of State (minimal and preplanned) for retail meetings and training opportunities. Additional travel may be necessary between branches in market for various reasons

Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Other duties as assigned

Qualification

Retail Banking ExperienceSupervisory ExperienceLeadership SkillsCustomer Relationship ManagementStrategic PlanningProblem AnalysisInterpersonal SkillsWritten CommunicationVerbal CommunicationMentoring Skills