General Dynamics Information Technology · 2 months ago
AV Technician IV
USA VA Falls Church
Full-time
Onsite
Mid Level
$33.97/hr - $44.28/hr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company delivering consulting, technology, and mission services. As an AV Technician, you will support, maintain, and test UcaaS conference room and events environments, ensuring high-quality audio/video experiences for users.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
Responsibilities
Operate audio/video equipment including powering up the equipment, checking equipment for proper operation, setting audio levels, positioning camera functions, connecting to displays and connecting to any Teams or Zoom meetings scheduled by the end user
Provide assistance to users in using the conference room equipment, which may include conference preparation, and monitor equipment and system performance, reporting equipment, and network problems to appropriate parties for maintenance or repair or escalation
Operate computers used for briefings, or as needed for event support
Operate, maintain, and troubleshoot, room scheduling, and digital signage; including health/audio and video checks, performance enhancements, level-setting
Provide assistance to users, including executive staff, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair
Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V scenarios
Work in collaboration with vendors in support of A/V installation, support and updates
Update existing systems, and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and lifting and removing replacement AV equipment as needed
Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras
Installs video switching devices, media converters, displays, and video control devices that support AV systems
Assess and provide second and third-tier troubleshooting to all AV systems. Troubleshooting includes, but is not limited to: diagnostics, repair, maintenance, updates and installation. Review the ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies
Exhibits good communication skills, an energetic approach, and patience with customers
Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, IT staff, and management as needed
May coach and provide guidance to less-experienced technicians
Perform other duties as assigned
Qualification
Required
3 + years of related experience
Requires a Bachelor's degree and 3+ years of related experience; OR in lieu of a degree, 7 year's related experience is required
Experience providing AV support in a Corporate office environment
Comprehensive knowledge of the principles, methods, and techniques used in AV troubleshooting, support and design
Comprehensive knowledge of related software and hardware i.e., Zoom, Teams, Logi, Poly, Crestron, Biamp, Shure, QSC, Logitech, Barco, Aver, Vaddio, Planar, and Chief
Ability to work well as part of a team, communicating professionally both orally and in writing
Exhibits good communication skills, an energetic approach, and patience with customers
May coach and provide guidance to less-experienced technicians
Location: Requires being daily onsite at our Falls Church, VA office, including 10-25% travel to other DC, MD, VA office locations
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options
Some with Health Savings Accounts
Dental plan options
A vision plan
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
H1B Sponsorship
General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (32)
2024 (27)
2023 (36)
2022 (19)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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